How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
My ZAC38 Range Extender Shows Offline in SmartThings
Is your ZAC38 Range Extender showing offline in SmartThings? You'll want to start by ruling out any possible range or connectivity issues. Check out the quick troubleshooting steps below to resolve the issue. The best place to start is with refreshing your mesh network connections via a network repair. Remember, it …
Zooz OTA Firmware Files
Here's where you can find all of the firmware files for our products in one place. Please read ALL of the below instructions and disclaimers very carefully before flashing your device with new firmware. All updates are at your own risk. Products bricked during an unnecessary update or with incorrect firmware are not …
Z-Wave Long Range FAQ's
Frequently Asked Questions About Z-Wave Long Range Find the answers to your questions quickly by searching key words! * Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. * Type in a key word in your question like "range" or "frequency". You should see …
My ZSE11 Q Sensor is Not Reporting Reliably To My Hub
Are you experiencing issues with your ZSE11 Q Sensor despite successfully installing and linking it to your hub? Do you find that it's consistently displaying incorrect status readings, such as being stuck on motion or no motion, or perhaps failing to generate reports altogether? Check out the troubleshooting steps b…
My ZSE70 Outdoor Motion Sensor is Not Reporting Reliably to My Hub
Are you experiencing issues with your ZSE70 Outdoor Motion sensor despite successfully installing and linking it to your hub? Do you find that it's consistently displaying incorrect status readings, such as being stuck on motion or no motion, or perhaps failing to generate reports altogether? Check out the troublesho…
My ZSE44 Temperature | Humidity Sensor is Not Reporting Reliably To My Hub
Have you connected and integrated your ZSE44 Temperature | Humidity sensor with the hub, only to find inconsistencies in the reports? Is it consistently failing to update values based on your programmed advanced settings or not reporting at all? Don't worry, we're ready to help you troubleshoot effectively before you…
My ZSE43 Tilt | Shock Sensor is Not Reporting Reliably To My Hub
Have you installed and integrated your ZSE43 Tilt | Shock sensor into the hub, but are encountering discrepancies in its reports? Is it persistently showing either open or closed status, or failing to provide reports altogether? Rest assured, we're equipped to guide you through the best troubleshooting measures befor…
My ZSE42 Leak Sensor is Not Reporting Reliably To My Hub
Have you installed and added your ZSE42 sensor to the hub, but you're not receiving accurate reports? Is your sensor consistently showing either wet or dry status, or is it failing to generate reports? Don't worry, we've compiled the most effective troubleshooting steps for you to try before contacting our support te…
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
