What Happens if My Zooz Device Has Been Discontinued?
## It's out with the old and in with the new. The world of Z-Wave is constantly changing and improving to give you the fastest, strongest, most secure smart home experience - and so is Zooz! _What Kind of Changes Can Occur With Zooz Devices?_ * **Firmware changes** * New firmware can be applied to your exist…
How to Access Advanced Settings for ZEN21 On/Off Switch on Vera
## You can access all of the ZEN21's advanced features, like an auto timer and on/off status after power failure. (This is a discontinued product, replacement model: ZEN71) Follow the steps below to change any setting for your ZEN21 in your Vera interface; we took on/off status recovery as **an example, **but the sa…
My ZEN21 On/Off Switch Shows Offline in Hubitat
## Your ZEN21 switch could be out of range or not configured correctly if it is showing “offline” in Hubitat. A Network Repair could help resolve the issue. (This is a discontinued product, replacement model: ZEN71) Confirm your Hubitat is running on the latest platform version before repairing your network connecti…
Recommended Accessories for Your ZEN21 On/Off Switch
## Complete your ZEN21's look with the right tools and accessories: (this is a discontinued product, replacement model: ZEN71) If you're wondering whether your new ZEN21 switch will match the color of your existing wall plates, or are looking for new wall plates for your home, then we would recommend the [Leviton wh…
My ZEN21 On/Off Switch is Unresponsive to Home Assistant
## Is your switch working manually but you're unable to control it via Home Assistant? Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: (This is a discontinued product, replacement model: ZEN71) Your switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even …
My ZEN21 On/Off Switch Shows "Can't Detect Device" in Vera
### Connectivity issues happen to the best of us. Here's what to try first: (This is a discontinued product, replacement model: ZEN71) **Update Neighbor Nodes** is a helpful feature in Vera's interface that refreshes the connections between Vera and your devices. It will help Vera find the most efficient route to yo…
Can't Add My ZEN21 On/Off Switch to Hubitat
## Excluding your ZEN21 could be the solution to including it. (This is a discontinued product, replacement model: ZEN71) Even if your ZEN21 Switch was never added to your hub’s network, you’ll be able to perform the exclusion process. The app will confirm a successful exclusion of an “unknown” device which will the…
How to Access Advanced Settings for ZEN21 On/Off Switch on Hubitat
## The ZEN21 should be recognized by Hubitat out of the box because it is officially integrated, but it may need a custom device driver to be able to access all of the advanced settings. (This is a discontinued product, replacement model: ZEN71) First, check if your Hubitat hub is using the latest platform version a…
How to Access the Advanced Settings for My ZEN21 On/Off Switch On Home Assistant
### We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. (This is a discontinued product, replacement model: ZEN71) Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experiencing issues with acces…
Can't Connect My ZEN21 On/Off Switch to Home Assistant
### If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: (This is a discontinued product, replacement model: ZEN71) A device doesn't need to be included first to be able to excluded. Here's how to do it: 1. In Home Assistant: open **…
