What Happens if My Zooz Device Has Been Discontinued?
## It's out with the old and in with the new. The world of Z-Wave is constantly changing and improving to give you the fastest, strongest, most secure smart home experience - and so is Zooz! _What Kind of Changes Can Occur With Zooz Devices?_ * **Firmware changes** * New firmware can be applied to your exist…
My ZEN26 On/Off Switch Shows Offline in Hubitat
## An “offline” status in Hubitat could mean your ZEN26 switch is out of range or hasn’t configured properly. Running a Z-Wave Network Repair may solve the problem. First, you’ll want to verify your Hubitat platform is updated to the latest version. Then you can follow these steps to run the repair on your network co…
Recommended Accessories for Your ZEN26 On/Off Switch (Discontinued)
Get the right accessories to make sure your ZEN26 switches look their best! (This is a discontinued product, replacement model: ZEN76) Our ZEN26 switch will match [Leviton white wall plates][1] best if you're looking to buy new plates or want to make sure the switch will match your existing ones. Look for them in yo…
My ZEN26 On/Off Switch is Unresponsive to Home Assistant
### Is your switch working manually but you're unable to control it via Home Assistant? Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your switch is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large furniture, thick walls,…
Can't Add My ZEN26 On/Off Switch to Home Assistant
### If you're having issues including your switch to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > **Configure** 2. Click …
How to Access the Advanced Settings for Your ZEN26 On/Off Switch on Home Assistant
### We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experiencing issues with accessing the advanced settings of your ZEN26 we would recommend …
My ZEN26 On/Off Switch Shows "Can't Detect Device" in Vera
### Is it connectivity? Configuration? Range? Let's figure this out together: Let's start by refreshing the connections between Vera and your device by deploying **Update Neighbor Nodes**. This is a useful feature in your Vera interface that will help Vera find the most efficient route to your switch after everything…
My ZEN26 On/Off Switch Shows Offline in Wink
### The "Offline" error probably means the switch is having issues with range or general connectivity. You should try** Network Discovery **first!** **This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your switch. 1.…
Can't Add My ZEN26 On/Off Switch to Hubitat
## Exclusion is a quick and easy process to perform in order to then include the ZEN26 to your hub. The process serves as a soft reset to fix any inclusion or configuration problems, and can be done even if the ZEN26 Switch was never connected to your hub’s network. You’ll want to make sure your Hubitat is also up-to…
Can't Add My ZEN26 On/Off Switch to Vera
### Exclusion is our go-to move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included since it's just a type of reset. First, let's try [including the switch to Vera][1] again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps belo…
