My ZSE11 Q Sensor Shows No Connection on My Z-Box Hub
## Does your ZSE11 Q Sensor display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, t…
Can't Add My ZSE11 Q Sensor to My Z-Box Hub
## Troubles including your new ZSE11 Q Sensor? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wa…
How to Add Your ZSE11 Q Sensor to the Z-Box Hub
## The ZSE11 Q Sensor will be recognized correctly on the Z-Box right out of the box. Simply power the device by battery OR USB (never both!) and follow the steps below to include the sensor to your Z-Box Hub. You can add the sensor using the Z-Box web interface or the Z-Box Hub mobile app, and we've included instruct…
How to Access Advanced Settings for My ZSE11 Q Sensor on the Z-Box
## It's never been easier! The ZSE11 Q Sensor will be recognized and configured correctly by the Z-Box, with all advanced settings easily accessible! Customizing the advanced settings is simple; just follow the steps below to customize your ZSE11 on the Z-Box Hub. To access and configure any advanced settings, make s…
How to Change the Advanced Settings for ZSE11 Q Sensor on Vera
## Customize the ZSE11's settings, like reporting frequencies and thresholds, so that the sensor best fits your needs. Check out the complete list of advanced settings for the [ZSE11 Q Sensor **here**][1]. The process to adjust these parameters in Vera is the same for all. **Here's how to how to adjust the parameter…
ZSE11 Q Sensor Manual Wake-Up Process
## So you made a change to the advanced settings, but they haven't taken effect or your hub shows a pending change? You may need to wake your sensor manually! Battery powered devices are normally sleeping, to conserve battery. If you've made a change to the advanced settings for the ZSE11, the change will take effect…
There is No LED Activity and My ZSE11 Q Sensor is Unresponsive
## The ZSE11 Q Sensor can be powered by 2 CR 123A batteries (included) _**OR**_ a micro-USB cable (sold separately). The sensor can only be powered by a single power source. If it's powered by both USB and battery, it may damage it and it could not work on battery reliably afterwards. ### Once the batteries **or** U…
My ZSE11 Q Sensor Shows Offline in Hubitat
## Trouble getting your ZSE11 sensor to respond to Z-Wave commands? Try repairing the Z-Wave network! It's possible the didn't form the most efficient route to communicate with the sensor, or it's out of range. You’ll want to start by checking that your Hubitat platform is up-to-date. **Then use these instructions f…
Why is My ZSE11 Q Sensor Not Recognized by Wink?
## Unfortunately, Wink doesn't recognize any type of multi-level sensors regardless of brand. Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. You can [find out more about the Q Sensor's compatibility here][1]. We'd recommend using your ZSE11 sensor with [SmartThi…
My ZSE11 Q Sensor Shows "Can't Detect Device" in Vera
## If your Q Sensor shows a "Can't Detect Device" error, then it may be a range or connectivity issue. The first troubleshooting step to try is to **Update Neighbor **Nodes****. This is a useful feature in Vera's interface that allows you to refresh the connections between hub and devices, and may help Vera find the …
