Can't Add My ZSE11 Q Sensor to Vera
## Exclusion is a type of soft reset that can help with most inclusion issues. If your sensor won't pair, that's the first thing to try! Put the controller into inclusion mode and once inclusion times out, try the steps below: 1. Tap the green **Retry** button in the bottom right corner of the app - this will put …
ZSE11 Q Sensor FAQs
## **Frequently Asked Questions About the ZSE11 Q Sensor** Find the answers to your questions quickly by searching key words! 1. Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. 2. Type in a key word in your question like "hub" or "compatible". You s…
Can't Add My ZSE11 Q Sensor to Hubitat
## If your Q Sensor is having trouble adding to your Hubitat network, then you need to try to exclude it first. The exclusion process acts as a soft reset for any Z-Wave device, helping with any inclusion or configuration issues. You can do this even if the ZSE11 has never been included to Hubitat: it will simply con…
My ZSE11 Q Sensor Shows Offline in SmartThings
## If your ZSE11 sensor is having trouble communicating with SmartThings, it could be out of range or experiencing connectivity issues. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: 1. Open your SmartThings app and locate your Smar…
How to Add Your ZSE11 Q Sensor to Vera
## Add the ZSE11 Q Sensor to you Vera hub in no time! No additional configuration is needed, but you may need to wake it up the sensor a few times by clicking the Z-Wave button 3 times quickly after it's added so it's fully configured. Here's how to include the device: 1. **Power the sensor by USB or battery **an…
Can't Add My ZSE11 Q Sensor to Home Assistant
## ZSE11 sensor having trouble pairing with Home Assistant? Try exclusion! Exclusion acts as a soft Z-Wave reset that can be done even if a device hasn't been included to your Z-Wave network before. **Here are the exclusion steps:** 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS*…
My ZSE11 Q Sensor is Unresponsive to My Z-Wave System
## ZSE11 constantly dropping from your network? Here's what to try: The ZSE11 Q Sensor is equipped with a Z-Wave Plus 500 Series Chip and can communicate with the hub 130 feet away (line of sight) if in an open space with no interferences. Obstacles like thick walls, large furniture, or metal elements can shorten ran…
Add Your ZSE11 Q Sensor as Signal Repeater on USB Power
## You can use the ZSE11 Q Sensor as a signal repeater in your Z-Wave mesh network if it's powered by a micro USB cable. **Here is how to do that:** 1. Connect the sensor to a **micro USB cable** and a **matching power adapter **(a regular [5V / 1A power supply][1] will work best) 2. Bring it near the location y…
Can't Add My ZSE11 Q Sensor to SmartThings
## Make sure to have the sensor's [new lua Edge driver][1] installed to properly recognize the device and configure it in your SmartThings network. Once you have the Edge driver installed, you'll want to exclude the device from SmartThings. The process is a type of reset that helps with most configuration issues. Eve…
My ZSE11 Q Sensor Shows Offline in Home Assistant
## If your ZSE11 is included to Home Assistant but it's not updating regularly and/or unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. The Q Sensor has a range of up to 100 feet (line of sight). Even so, the range is…
