ZSE11 constantly dropping from your network? Here's what to try:

The ZSE11 Q Sensor is equipped with a Z-Wave Plus 500 Series Chip and can communicate with the hub 130 feet away (line of sight) if in an open space with no interferences. Obstacles like thick walls, large furniture, or metal elements can shorten range, but it doesn't mean you can't have Z-Wave devices. Range will always depend on the specific structure of your house and the strength of your mesh network.

If you're seeing connectivity issues with your Q Sensor, here's what to try:

1. Refresh your Z-Wave network, if your hub provides an option to do that. Different hubs will have different words for this action (in SmartThings it's called Network Repair, in Vera it's called Update Neighbor Nodes, etc), but the effect should be the same. This should help configure your network and allow your hub find the most efficient communication route to the sensor.
2. Exclude and re-include the sensor closer to the hub. If the device includes successfully and stay connected, the previous spot might have been out of range or there were too many interferences in that location.
3. Give the exclusion process another try directly from the installation location. It's likely that the hub hasn't found the most best communication route to the device. This sometimes happens when you include a device near the hub and then move it away to be mounted.
4. Add a Z-Wave signal repeater (or any non-battery powered Z-Wave device) between the sensor's location and the hub. This will expand and strengthen your Z-Wave mesh network so that the hub has an additional device to reach the Q Sensor.

Still having trouble with your Q Sensor? Please let us know! We're always here to help.