If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset.

A hard reset will restore the device to factory settings and erase all customization and recorded activity.

First, make sure the device is powered, then follow the steps below:

• Click the Z-Wave button once and hold it the second time for 20 seconds.
• The LED indicator will start flashing red and will turn solid red, then solid white to confirm a successful reset.

After that, try including it to your Z-Wave system again to see if that helped the issue. 

Let us know if you have any questions about the reset process or if hard reset didn't help your issue. We're here to help!