### Inclusion troubles happen to the best of us - they're the most common type of troubleshoot, in fact! They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always rec…
### There are three ways to add your ZEN06 Smart Plug to your Z-Wave system: Well, kind of. You can add the Smart Plug to your Z-Wave hub via Auto Inclusion, Manual Inclusion, or Secure Inclusion (inclusion is just another word for pairing or adding a device to your Z-Wave system). Auto and Manual Inclusions apply fo…
### Be sure to install the custom device handler to enable full functionality with the hub. If you haven't installed a handler before, it's an easy process that only takes a few minutes. The handler will give you access to all of the Smart Plug's advanced settings and ensure that the device is configured properly. [H…
## Here is a list of updates we made to the ZEN06 model so far. ### _VER. 1.0 (released 10/2016)_ _Original release._ **Hardware: ** * Power monitoring, 2 USB ports (no Z-Wave control or reports), smart LED ring **Firmware: 1.01** * Overload protection, reporting frequency settings ### _VER. 2.0 (released 1…
### If you're getting the Can't Detect Device error in your Vera app, this may indicate a range or connectivity issue. If your ZEN06 Smart Plug shows Can't Detect Device in your Vera app, first try to **Update Node Neighbors**. This is a troubleshoot feature in Vera's interface that allows you to refresh the connecti…
## If you're having issues pairing your ZEN06 Smart Plug with SmartThings, here's what you can try. ** ** The most common troubleshoot of all: simply excluding the device! Even if your ZEN06 Smart Plug was never successfully included to SmartThings, exclusion acts as a kind of reset. We find it helps with a host of i…
SmartThings is slowly transitioning from the legacy groovy platform to the [new lua platform][1]. This creates new challenges for seamless integration as well as access to key and advanced features of our devices. As usual, we're committed to providing the best possible experience to all of our customers, regardless o…