My ZSE18 Motion Sensor Shows Offline in SmartThings
Whether it's a range or general connectivity issue, here's what to try. Network Repair is a feature that refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. You can repair the network using the SmartThings app. See the steps below : * Open…
How to Access Advanced Settings for My ZSE42 Water Leak XS Sensor on SmartThings
With the SmartThings transition to a new platform (the lua platform ), the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform. Please follow the instructions on how to install the driver. If you haven't added one before, it's a s…
My ZEN15 Power Switch Shows Offline in SmartThings
If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below: * Open your SmartThings app and …
ZEN23 On/Off Toggle Switch & Compatible Hubs
This is product is discontinued and replaced with ZEN73 . What does that mean? Will the ZEN23 On Off Toggle Switch work with my hub? The switch works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced setti…
Can't Add My ZSE19 Multisiren to SmartThings
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Because the device was discontinued before SmartThings moved from the groovy platform to the lua platform, we will not be c…
My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
How to Add Your ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? Be sure to install the custom device handler to enable full functionality with the hub. If you haven't installed a handler before, it's an easy process that only takes a few minutes. The handler will give you access to all of the Smart…
ZEN25 Double Plug & Compatible Hubs
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Fibaro Home Center 2 * Fibaro…
How to Add Your ZAC36 Valve Actuator to SmartThings
Including the ZAC36 to your SmartThings is an easy process with just a few steps! The Titan will fit on valves up to 1.25". Is your pipe larger? Reach out to us about an extension kit for the ZAC36 to accommodate larger pipes/valves. The ZAC36 will display as a Fortrezz Valve out of the box, so the custom lua Edge…
My ZEN31 RGBW Dimmer Shows Offline in SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh…
