Can't Add My ZSE19 Multisiren to SmartThings
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Because the device was discontinued before SmartThings moved from the groovy platform to the lua platform, we will not be c…
How to Add Your ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? Be sure to install the custom device handler to enable full functionality with the hub. If you haven't installed a handler before, it's an easy process that only takes a few minutes. The handler will give you access to all of the Smart…
How to Add Your ZAC36 Valve Actuator to SmartThings
Including the ZAC36 to your SmartThings is an easy process with just a few steps! The Titan will fit on valves up to 1.25". Is your pipe larger? Reach out to us about an extension kit for the ZAC36 to accommodate larger pipes/valves. The ZAC36 will display as a Fortrezz Valve out of the box, so the custom lua Edge…
ZEN25 Double Plug & Compatible Hubs
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Fibaro Home Center 2 * Fibaro…
My ZEN31 RGBW Dimmer Shows Offline in SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh…
Can't Add My ZEN32 Scene Controller to SmartThings
Trouble including the ZEN32 Scene Controller to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN32. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusio…
How To Program 2 Zooz Switches In a Virtual 3-Way With Smart Bulbs
While we developed Zooz switches with an innovative solution to accommodate 3-way installations with simple mechanical switches, you can also use 2 smart switches to control the same light, especially if it's a smart bulb. Remember that the wiring instructions in the manual can only be used in traditional 3-way set-u…
How to Add Your ZEN24 Dimmer Switch to SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? After verifying that the dimmer works well manually, it's time to connect it to your SmartThings network. You'll be able to control the dimmer remotely out of the box, however, to ensure correct configuration and to be able to acce…
ZEN24 Toggle Dimmer & Compatible Hubs
This is product is discontinued and replaced with the ZEN74 . What does that mean? Will the ZEN24 Toggle Dimmer work with my hub? The dimmer works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced settings…
Can't Add My ZEN27 Dimmer to SmartThings
Exclusion is the way! This is just a reset that can help with all types of inclusion and configuration issues. If you can't seem to include your dimmer to SmartThings, we recommend excluding it from the network and giving it another try. Devices don't need to be included properly to be able to be excluded. Give excl…
