My ZEN25 Double Plug Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity or range issue. A good place to start is refreshing your mesh network's connections via network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper rig…
My ZEN06 Smart Plug Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug shows as Unavailable in your SmartThings app, this may indicate a range or connectivity issue. Repairing the network is a feature that allows you to refresh your mesh network's connections. See the steps for N…
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
How to Add Your ZSE11 Q Sensor to SmartThings
Include the Q Sensor to your Z-Wave network in just a few easy steps! You will need to install the custom lua Edge driver for your sensor to be correctly recognized on SmartThings. Click here for detailed installation instructions. Once the Edge driver is installed, you can go ahead and include the ZSE11 sensor …
How to Access the Advanced Settings for My ZEN51 Dry Contact Relay in SmartThings
With SmartThings transitioning to a new platform (the lua platform ), the old Groovy custom device handlers will now be unusable. But we've created a new custom Edge driver for the ZEN51 Dry Contact Relay for the lua platform! Below are the instructions on how to install the driver, and if you haven't added one bef…
My ZSE18 Motion Sensor Shows Offline in SmartThings
Whether it's a range or general connectivity issue, here's what to try. Network Repair is a feature that refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. You can repair the network using the SmartThings app. See the steps below : * Open…
My ZSE29 Outdoor Motion Sensor Shows Offline in SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? This error usually points to a range or connectivity issue. Let's figure this out: We always start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best …
How to Add Your ZEN73 On/Off Toggle Switch to SmartThings
You'll have your ZEN73 Switch paired with SmartThings in no time! To access all of the advanced settings available for the 700 Series On/Off Switch, you'll want to install the custom Edge driver with the instructions located here . Once you have installed the Edge driver, just follow the steps below to include t…
How to Add Your ZEN51 Dry Contact Relay to SmartThings
Your ZEN51 Dry Contact Relay will work great with SmartThings out of the box! If you're having trouble accessing the advanced settings for the ZEN51, please follow the instructions here to install the custom lua Edge driver for the Relay. Here is how to easily add it to your hub: Important Note : A steady, bli…
ZEN23 On/Off Toggle Switch & Compatible Hubs
This is product is discontinued and replaced with ZEN73 . What does that mean? Will the ZEN23 On Off Toggle Switch work with my hub? The switch works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced setti…
