What Happens if My Zooz Device Has Been Discontinued?
## It's out with the old and in with the new. The world of Z-Wave is constantly changing and improving to give you the fastest, strongest, most secure smart home experience - and so is Zooz! _What Kind of Changes Can Occur With Zooz Devices?_ * **Firmware changes** * New firmware can be applied to your exist…
My ZEN31 RGBW Dimmer Isn't Powering Up
## If you've wired up your ZEN31, but the LED indicator is not lighting up, and the unit is unresponsive, then here are a few things you can try: 1. Make sure you're using an appropriate power supply! * The ZEN31 should be powered by a [2A rated 12 VDC Power Supply][1]. * Battery based power supplies cann…
How to Trigger an Animation for the ZEN31 RGBW Dimmer in a Scene on Vera
## You can schedule and automatically trigger any of the animation presets on your RGBW Dimmer with a new Scene on your Vera hub. Here are the step-by-step instructions for the process: 1. Determine the Node ID assigned to the Zooz ZEN31 in your Vera network: * Click on the arrow next to the **ZEN31 **on your Ver…
ZEN31 RGBW Dimmer Change Log
## Here is a list of the changes and updates we made to the ZEN31 RGBW Dimmer so far. ### _VER. 1.0 (released 12/2019)_ _Original release._ **Hardware:** * 4-channel inputs for on/off and momentary wall switches * 4-channel RGBW outputs for LED strip control * 12-24 VDC power source * Built-in antenna for …
My ZEN31 RGBW Dimmer Shows Offline in Hubitat
## The “offline” status could indicate your device is out of range or didn’t configure properly. Try the steps below to resolve the problem. Once you’ve made sure your Hubitat hub is running on the latest version you can use Network Repair to refresh your Z-Wave network connections. Here are the steps to perform to r…
Can't Add My ZEN31 RGBW Dimmer to Hubitat
## If you're experiencing inclusion issues with your ZEN31 RGBW Dimmer, a good idea to try is excluding the device. If you find that your RGBW Dimmer won't add to your hub, you can try to exclude, or remove, it first. Even if the RGBW Dimmer was never added successfully to your hub, you can still use your Hubitat app…
My ZEN31 RGBW Dimmer Shows "Can't Detect Device" in Vera
## Let's try updating neighbors nodes first. The "Can't Detect Device" error message can indicate a connectivity, range, or configuration issue, so **Updating Neighbor Nodes **can help.This is a useful feature in your Vera interface that will help Vera find the most efficient route to your RGBW Dimmer after you've co…
My RGBW Dimmer ZEN31 is Unresponsive to Home Assistant
## Here's what to try if your dimmer goes offline or is unresponsive to Z-Wave commands: Your RGBW Dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the spe…
Can't Add My RGBW Dimmer ZEN31 to Home Assistant
## Exclusion is the first thing to try since it is just a soft reset. A device doesn't need to be included first to be able to be excluded: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > **Configure** 2. Click on **Remove Device** 3. Click on** Start Exclusion** 4. **Clic…
Can't Add My ZEN31 RGBW Dimmer to Vera
## Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the RGBW Dimmer to Vera once more. Follow the process[ shown here][1], as a RGBW Plug-in is currently required for the unit. **Once inclusion times out, t…
