Let's try updating neighbors nodes first.
The "Can't Detect Device" error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful feature in your Vera interface that will help Vera find the most efficient route to your RGBW Dimmer after you've confirmed that it's wired up correctly and connected to compatible loads. Here's how to do it:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
If that doesn't help, try excluding and re-including the RGBW Dimmer from the installation location. Just like Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the device. Exclusion acts like a reset and it may help the hub establish communication.
Another thing to try is adding a Z-Wave signal repeater between the RGBW Dimmer and hub (any non-battery powered Z-Wave device - plugs, relays, in-wall switches, or dedicated range extender), since an additional repeater can help with range and interference issues. Be sure to Update Neighbor Nodes again after moving the repeater so that the hub can re-map the new configuration of devices. Adding a signal repeater can especially help if your RGBW Dimmer is installed inside a metal switch box. Metal scrambles and shortens Z-Wave signals, so a repeater can give the device an extra "boost" in range.
And while it can be a pain, the last thing to try is to temporarily move the RGBW Dimmer or hub closer to each other. After moving either your Vera or the dimmer, remember to exclude and re-include the device again to give them a chance to re-configure. If the error disappears, it may indicate that the original spot had too many interferences around or was simply out of range.
If you're still experiencing issues after trying all the above, let's try to figure it out together.
