The “offline” status could indicate your device is out of range or didn’t configure properly. Try the steps below to resolve the problem.

Once you’ve made sure your Hubitat hub is running on the latest version you can use Network Repair to refresh your Z-Wave network connections. Here are the steps to perform to repair Z-Wave in Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

Before sending any commands to your RGBW Dimmer, you should receive a "Z-Wave Network Repair finished" confirmation. Then, you can try to include your dimmer into your network again.

Try these helpful tricks if your ZEN31 is still displaying issues:

• Improve the communication route between the ZEN31 and Hubitat by excluding and re-including it from the hub. It's possible that the quickest route between the RGBW Dimmer and hub wasn't configured correctly on the first try.
• Try adding a Z-Wave signal repeater, or any non-battery powered Z-Wave device, to your network, if you have one available. This will increase Z-Wave signal if the RGBW Dimmer is far away from the hub or experiencing interference. Then do another Network Repair to help the hub find the best route to the ZEN31.
• Place the ZEN31 in a location closer to the hub to see if it’s an issue of range. Be sure to remove the device and re-add it once you’ve installed it in a new location to create a new communication route.

Send us a message if you’re still having difficulties with your ZEN31, we’re here to help!