My ZEN25 Double Plug Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity or range issue. A good place to start is refreshing your mesh network's connections via network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper rig…
How to Access Advanced Settings for My ZEN24 Dimmer Switch on SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? SmartThings has transitioned to the new lua platform ; consequently the groovy-based device handlers are no longer supported. Don't worry, we've created a new custom Edge driver for the ZEN24 Switch for the lua platform! Below are…
My ZEN27 Dimmer Switch Shows Offline in SmartThings
It may point to a connectivity or range issue. Here are some things to try: Network repair is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to …
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
My ZSE29 Outdoor Motion Sensor Shows Offline in SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? This error usually points to a range or connectivity issue. Let's figure this out: We always start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best …
How to Access Advanced Settings for My ZSE42 Water Leak XS Sensor on SmartThings
With the SmartThings transition to a new platform (the lua platform ), the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform. Please follow the instructions on how to install the driver. If you haven't added one before, it's a s…
My ZSE18 Motion Sensor Shows Offline in SmartThings
Whether it's a range or general connectivity issue, here's what to try. Network Repair is a feature that refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. You can repair the network using the SmartThings app. See the steps below : * Open…
My ZEN15 Power Switch Shows Offline in SmartThings
If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below: * Open your SmartThings app and …
ZEN23 On/Off Toggle Switch & Compatible Hubs
This is product is discontinued and replaced with ZEN73 . What does that mean? Will the ZEN23 On Off Toggle Switch work with my hub? The switch works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced setti…
My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
