My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
Can't Add My ZSE19 Multisiren to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Let's try exclusion first. Devices don't need to be included properly to be able to be excluded…
My ZEN31 RGBW Dimmer Shows Offline in SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh…
ZEN25 Double Plug & Compatible Hubs
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Fibaro Home Center 2 * Fibaro…
Can't Add My ZEN32 Scene Controller to SmartThings
Trouble including the ZEN32 Scene Controller to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN32. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusio…
How to Add Your ZEN24 Dimmer Switch to SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? After verifying that the dimmer works well manually, it's time to connect it to your SmartThings network. You'll be able to control the dimmer remotely out of the box, however, to ensure correct configuration and to be able to acce…
How to Use the ZEN17 Universal Relay as a Garage Door Opener on SmartThings
With the ZEN17, you can connect program up to 2 garage doors. Ensure you are following all local safety requirements when installing the ZEN17. In order to prevent any accidental operation, please meticulously test the Universal Relay's operations. The Universal Relay gives you the option to use a wired NC contact s…
ZEN24 Toggle Dimmer & Compatible Hubs
This is product is discontinued and replaced with the ZEN74 . What does that mean? Will the ZEN24 Toggle Dimmer work with my hub? The dimmer works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced settings…
How to Access Advanced Settings for My ZEN31 RGBW Dimmer on SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Looking to include and control the ZEN31 from SmartThings? While we will not be providing an official custom Edge driver for this device, there is a community driver developed by Mariano Colmenarejo…
Can't Add My ZEN27 Dimmer to SmartThings
Exclusion is the way! This is just a reset that can help with all types of inclusion and configuration issues. If you can't seem to include your dimmer to SmartThings, we recommend excluding it from the network and giving it another try. Devices don't need to be included properly to be able to be excluded. Give excl…
