How to Access Advanced Settings for My ZEN23 On/Off Switch on SmartThings
This is product is discontinued and replaced with ZEN73 . What does that mean? With the latest transition to the lua platform , the old Groovy custom device handlers will no longer be supported on SmartThings. No worries, we've created a new custom Edge driver for the ZEN23 Switch for the lua platform! We've inc…
Can't Add My ZEN30 Double Switch to SmartThings
Let's try excluding the Double Switch from the system. First, you'll want to install the custom driver for the ZEN30 Double Switch. The instructions can be found here . It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that e…
Can't Add My ZEN26 On/Off Switch to SmartThings
Exclude to include? Sounds weird, but exclusion is like a reset and we find it helps with all types of inclusion and configuration issues! The ZEN26 switch will work with SmartThings out of the box. We recommend you install the lua Edge driver to customize your device. If you're seeing inclusion issues with your s…
Can't Add My ZEN25 Double Plug to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the plug , but you're seeing configuration issues or are generally unable to add the device to SmartThings. Exclusion is a Z-Wave reset that can help with these types of issues.…
Can't Add My ZSE29 Outdoor Motion Sensor to SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. In your SmartThings ap…
Can't Add My ZEN22 Dimmer Switch to SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Inclusion issues are quite common with Z-Wave devices. No need to worry, but here's where to start: You'll be able to control the dimmer remotely out of the box, you'll just need to add lua Edge driver to access the advanced settings…
My ZEN23 On/Off Switch Shows Offline in SmartThings
This is product is discontinued and replaced with the ZEN73 . What does that mean? As long as your switch works fine manually, the Unavailable error usually indicates a range or connectivity issue. Let's try to figure this out: You will need to perform a network repair to refresh your mesh network's connections…
ZEN20 Power Strip & Compatible Hubs
Will the ZEN20 Power Strip work with my hub? Last time we checked, the ZEN20 Power Strip worked great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Ezlo Plus * Ezlo Secure * Fibaro Home Center 2 * Fibaro Home Center Lite * Home Assistant * HomeSeer (Z-Wave Plus or Z-Wa…
How to Access Advanced Settings for ZSE11 Q Sensor on SmartThings
With the SmartThings transition to a new platform (the lua platform ), the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform. Please follow the instructions below on how to install the driver. If you haven't added one before, it…
Can't Add My ZEN20 Power Strip to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the strip with these steps , but you're seeing configuration issues or are generally unable to add the device to your SmartThings hub. Exclusion is a Z-Wave reset that can help …
