How Do I Perform Hard Reset on My ZEN37 Wall Remote?
If your ZEN37 Wall Remote is experiencing issues, a factory reset could resolve it! If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the dev…
How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
There is No LED Activity and My ZSE44 Temperature | Humidity Sensor is Unresponsive
Once the battery tab is removed, the ZSE44 Temperature | Humidity Sensor's LED indicator should flash for around 10 seconds or any time you press the Z-Wave button. Does the LED indicator fail to flash, or is the device unresponsive? First, make sure the battery is inserted correctly per the positive / negative po…
There is No LED Activity and My ZSE43 Tilt | Shock Sensor is Unresponsive
The ZSE43 Tilt | Shock Sensor's LED indicator should flash once the battery tab is removed from the device for around 10 seconds, or any time you press the Z-Wave button. Are you not seeing the LED indicator flash, or is the device unresponsive to commands? To start, please ensure the battery is inserted correctly…
My ZEN16 Multirelay is Unresponsive to My Z-Wave System
Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture…
Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion befo…
How Do I Perform Hard Reset on My ZEN24 Toggle Dimmer Switch?
This is product is discontinued and replaced with the ZEN74 . What does that mean? A factory reset is helpful if your ZEN24 isn't responsive to any manual or Z-Wave commands. If you've already tried excluding the Toggle Dimmer from your Z-Wave network, then a factory reset is the next step. This type of reset wil…
My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the s…
There is No LED Activity and My ZSE42 Water Leak Sensor is Unresponsive
If the battery tab has been removed from the device, the LED indicator for the ZSE42 Water Leak Sensor should flash for around 10 seconds, or whenever the Z-Wave button is clicked. Is the sensor unresponsive and the LED is not flashing? To begin, double check that the battery is inserted in the sensor correctly, a…
Zooz Switch & Dimmer Troubleshooting
INSTALLATION: Requirements & Best Practices Below, we'll cover some common inquiries, troubleshooting steps, and switch/dimmer installation best practices that apply to all of our smart switch models. Maximum Load Ratings Ensure you verify the maximum acceptable load for your switch model. The majority of our swit…
