There is No LED Activity and My ZSE41 Open | Close Sensor is Unresponsive
The LED indicator for the ZSE41 Open | Close Sensor should flash for around 10 seconds once the battery tab has been removed from the device. Does the LED not flash? Is the ZSE41 unresponsive to commands? Try the steps below to resolve the issue. First, double check that the battery is inserted in the sensor corre…
Can't Add My ZSE42 Water Leak XS Sensor to SmartThings
If your Water Leak Sensor is having trouble being paired, you may need to exclude it first. Even if your ZSE42 XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion before inclusion ap…
How Do I Perform Hard Reset on My ZEN74 Toggle Dimmer?
Hard reset can help resolve any configuration or communication issues your ZEN74 Dimmer may be experiencing. You could try excluding the device first, which will act as a soft reset. If your dimmer is not responsive to Z-Wave commands, then it's time to hard reset the device: * Hold the toggle DOWN for 10 second…
ZST39: Common Issues and Troubleshooting Tips
At its core, a Z-Wave stick is a simple piece of hardware equipped with a Z-Wave chip that acts as a radio transmitter. This device enables communication between your computer or hub and your Z-Wave devices, serving as a bridge for transmitting and receiving commands within your smart home network. Our team at Zooz i…
How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?
This is product is discontinued and replaced with ZEN73 . What does that mean? Factory reset your ZEN23 to help with any configuration issues. If you've already tried excluding the ZEN23 switch from your network, and it's unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard res…
How Do I Perform Hard Reset on My ZEN52 Double Relay?
Some ZEN52 Double Relay configuration issues can be resolved by a factory reset. When to perform a factory reset: * You have tried to exclude the relay from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to f…
How Do I Perform Hard Reset on My ZEN73 Toggle Switch?
Trouble with your ZEN73? Resolve any configuration and communication issues with a hard reset. If your toggle switch is not responsive to Z-Wave commands, it may be time to reset it. We recommend trying exclusion first. If that doesn't work, try these steps: * Hold the toggle DOWN for 10 seconds until the LED i…
My ZEN30 Double Switch Shows Offline in SmartThings
This type of error may indicate a range issue or even a configuration issue. Here are some things to try: Network repair is a helpful feature that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
How Do I Perform Hard Reset on My ZSE43 Tilt | Shock XS Sensor?
A factory reset can help resolve some ZSE43 configuration issues. When to perform a factory reset: * You have tried to exclude the sensor from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory default…
How Do I Perform Hard Reset on My ZEN51 Dry Contact Relay?
A factory reset can help resolve some ZEN51 configuration issues. When to perform a factory reset: * You have tried to exclude the relay from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults…
