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Home > Zooz Light Switches > ZEN23 On/Off Toggle Switch > ZEN23 Hardware Questions > How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?
How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?
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Factory reset your ZEN23 to help with any configuration issues.

If you've already tried excluding the ZEN23 switch from your network, and it's unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

 

To factory reset the ZEN23, toggle down-down-down'and'hold for at least 10 seconds.

 

After resetting the unit, try adding it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. 

 

Reach out to us if your ZEN23 is still having trouble after the reset!

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