You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button

Showing articles from General Exclusion tag

Can't Add My ZEN77 S2 Dimmer to SmartThings

## Exclusion is the best troubleshooting step for any inclusion issues. If you aren't able to include your ZEN77 dimmer to SmartThings, we recommend excluding it from the network first. The process will act as a soft reset to help with any configuration issues, and can be done even if the ZEN77 wasn't in the network …

Can't Add My ZEN73 Toggle Switch to Home Assistant

## If your ZEN73 won't add to Home Assistant, then you need to try exclusion next. Exclusion acts as a soft reset to help with any inclusion and configuration issues and can be performed even if the ZEN73 Switch hasn't been included to Home Assistant. **Use the steps below to exclude the ZEN73 from Home Assistant:**…

Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant

## If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. **To exclude the ZSE41 from Home…

Can't Add My ZEN72 Dimmer to SmartThings

## No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try! If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experie…

Can't Add My ZEN74 Toggle Dimmer to SmartThings

## The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. **Use these instructions to remove the ZEN74 from SmartT…

Can't Add My ZEN72 Dimmer Switch to Home Assistant

## Not able to add the ZEN72 Dimmer to your Home Assistant network? Try exclusion! The ZEN72 Dimmer, or any other Z-Wave device, doesn't need to be included in the network in order to be excluded. The process will act as a soft reset and help with any inclusion or configuration issues. **Follow these steps to exclud…

Can't Add My ZEN77 S2 Dimmer to Home Assistant

## ZEN77 Dimmer not pairing with Home Assistant? Let's try exclusion! Exclusion acts as a soft reset for the device and can actually help it pair and configure correctly. You can exclude any device, even if it's not included currently or was never added in the first place. **You'll have your ZEN77 excluded in no tim…

Can't Add My ZEN76 S2 Switch to Hubitat

## Get the ZEN76 paired to your hub in no time - but first, exclude it! The process serves as a soft reset to fix any inclusion or configuration issues, and can be done even if the ZEN76 Switch was never connected to your Hubitat network. You’ll want to make sure your Hubitat is also up-to-date with the version it’s …

Can't Add My ZEN71 On/Off Switch to Home Assistant

## If you're having trouble adding your ZEN71 to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to Home Assistant or another Z-Wave network before. Here are the steps for excluding the ZEN71 Switch in Home Assistant:…

Can't Add My ZEN76 S2 Switch to SmartThings

## Can't add the ZEN76 S2 Switch to SmartThings? Don't panic - just exclude! If you're seeing inclusion issues with your ZEN76 switch, we recommend excluding it from the network first before giving inclusion another try. Your ZEN76 doesn't need to be included in SmartThings in order to be excluded. The process will a…

scroll to top icon