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Home > Security Sensors & Sirens > ZSE41 Open | Close XS Sensor > ZSE41 & Home Assistant > Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant
Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant
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If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues.

To exclude the ZSE41 from Home Assistant: 

 

  1. In Home Assistant: open Settings Devices and Services Z-Wave JS > Configure
  2. Click on Remove Device
  3. Click on Start Exclusion
  4. Click the Z-Wave button 3 times as quickly as possible (the LED indicator will start flashing)
  5. Home Assistant will confirm that the device was removed, and you should now be able to add it to your system

 

Please reach out to us with any questions about the process!

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