Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. 

Rebuild Routes

If you're seeing connectivity issues, we first recommend rebuilding routes for your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.

1. Settings > Devices and Services > Z-Wave > Cogwheel

2. Options (Manage network routes and remove devices) > Discover and assign new routes > Rebuild

3. Remember to manually wake all battery powered devices to update routes.

Additional Troubleshooting Steps

If your sensor is still not connecting after healing the network, give these tips a try: 

1. Try excluding and re-including the sensor directly from your target location. It's possible that the hub hasn't found the most efficient communication route to the device; exclusion can help it form a better route. 

2. If it's still not connecting, bring the sensor closer to the hub to rule out any range issues. 

3. Rule out any power related issues by trying a fresh battery. If the battery is weakened or depleted, this may cause the device to have trouble connecting with the system. After changing the battery, try excluding and re-including the device once again.

Factory Reset

If none of the above helps, a hard reset may do the trick.

1. Make sure the sensor is powered, click the Z-Wave button twice and hold it the third time for 10 seconds (the LED indicator will blink continuously)

2. Immediately after, click the Z-Wave button twice more to finalize the reset. The LED indicator will flash 3 times to indicate a successful reset.

After resetting the unit, follow the same inclusion process as before. 

Send us a message if you need any additional assistance!