How Do I Perform Hard Reset on My ZSE41 Open | Close XS Sensor?

Try factory resetting your ZSE41 sensor in case it's experiencing any configuration issues.

If you've already tried excluding the Open|Close Sensor from your network, and it is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

To factory reset the ZSE41:

Make sure the sensor is powered
Click the Z-Wave button twice and hold it the third time for 10 seconds. The LED indicator will blink continuously.
Once the LED becomes solid, within 3 seconds, click the Z-Wave button twice more to finalize the reset.
The LED indicator will flash 3 times to confirm a successful reset.

After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing.

Reach out to our support if your ZSE41 is having trouble being reset, or if you're still experiencing issues after the reset!