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Can't Add the ZEN71 On/Off Switch to Home Assistant
If you're having trouble adding your ZEN71 to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to Home Assistant or another Z-Wave network before. Exclusion Steps * In Home Assistant: open Settings > Devices and…
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Can't Add the ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave > Cogwheel > Options (Manage…
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Can't Add My ZEN77 S2 Dimmer to My Z-Wave System
So, you tried including your ZEN77 dimmer, and it failed? Start with exclusion! "Exclusion" is the standard term we use for removing or unpairing a device from your Z-Wave hub. Different hubs and brands will use different words for the same process, such as removing or unpairing. It may sound strange, but exclusion …
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My Device Keeps Going Offline
If your Zooz product joined the hub and has initially worked well but now shows as disconnected or offline, there may be some network issues causing this behavior. Let's try the most effective strategies to troubleshoot connectivity problems. 1. ADD A Z-WAVE SIGNAL REPEATER If a device keeps going offline, it usu…
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My Z-Wave Device Won't Add To The Hub
There are a few reasons why you may be having issues pairing your new Z-Wave device to the hub. Below we list the most common causes and how to address them so you can join your product to the network quickly and start using it in no time! 1. THE DEVICE IS ALREADY ADDED TO A Z-WAVE NETWORK CAUSE: How could a b…
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