My ZEN77 S2 Dimmer Shows Offline in SmartThings
ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called Repair Z-Wave Network right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After all, i…
My ZEN25 Double Plug Shows Offline in Hubitat
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Your ZEN25 Double Plug could be displaying as “offline” in Hubitat if it is out of range or didn’t configure properly. The problem might be fixed with a simple solution: Z-Wave Network Repair. You’ll want to see if you…
My ZSE42 Water Leak XS Sensor Shows Offline in Home Assistant
Is your ZSE42 included to Home Assistant successfully, but is unable to update regularly and/or is unresponsive to commands? You may need to try healing the network. Large furniture, thick walls, or metal elements can cause interference and can shorten the communication range of the sensor. The range of the device i…
My ZEN74 Toggle Dimmer Shows Offline in SmartThings
If your ZEN74 Toggle Dimmer works manually but disconnects from the hub, it may be a connectivity issue. On your SmartThings app, you'll find a cool feature called Repair Z-Wave Network . This process helps refresh your mesh network's connections and help the hub find the most efficient communication route to the d…
My ZEN77 S2 Dimmer is Offline in Home Assistant
Able to pair your ZEN77 to Home Assistant, but it's otherwise unresponsive? It could be a connectivity or range issue. The range of your ZEN77 Dimmer is up to 500 feet line of sight, but it can still experience connectivity issues with interferences like large furniture, thick walls, and metal elements shortening it…
My ZEN72 Dimmer Shows Offline in SmartThings
If your ZEN72 Dimmer frequently drops offline from SmartThings, you may need to repair the network. Your SmartThings hub has a helpful feature called Repair Z-Wave Network in the app. This repair feature will help refresh your mesh network's connections and help the hub find the most efficient communication route …
My ZSE29 Outdoor Motion Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE70 . What does that mean? An “offline” status is typically the result of your ZSE29 Outdoor Motion Sensor of a range or configuration issue. You can try to fix it with a Z-Wave Repair. Verify your Hubitat hub is operating on the most up-to-date version. Then, y…
My ZSE18 Motion Sensor Shows Offline in Hubitat
If your ZSE18 is showing up as “offline” in Hubitat, it could indicate a range or configuration problem. You should be able to resolve the issue Z-Wave Network Repair. Check to see if your Hubitat hub is up-to-date on its platform version. Once you’ve checked, you can run the Z-Wave Repair to refresh your Z-Wave mes…
My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the s…
My ZSE19 Multisiren is Unresponsive to My Z-Wave System
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Try the suggestions below if your ZSE19 Multisiren goes offline or is unresponsive to Z-Wave commands: Your ZSE19 Multis…
