Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
Can't Add My Double Plug ZEN25 to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? If you're having issues including your Double Plug to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's ho…
Can't Add My ZEN71 On/Off Switch to SmartThings
ZEN71 Switch didn't pair on the first try? Let's try exclusion! Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. The exclusion process is a kind of …
Can't Add My ZEN34 Remote Switch to Hubitat
Like any other Z-Wave device, the ZEN34 may need help being paired and exclusion is the first thing to try if inclusion didn't work. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the…
Can't Connect My ZEN21 On/Off Switch to Home Assistant
If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included first to be able to excluded. Here's how to do it: * In Home …
Can't Add My ZEN25 Double Plug to Hubitat
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Exclude to include? You would be surprised what might work to connect your ZEN25 to your hub. Exclusion serves as a gentle reset to fix various connection and configuration issues, even if the device was never paired s…
Can't Add My ZSE42 Water Leak XS Sensor to SmartThings
If your Water Leak Sensor is having trouble being paired, you may need to exclude it first. Even if your ZSE42 XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion before inclusion ap…
Can't Add My ZEN24 Dimmer to Wink
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclusion should be your first move. Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on Hubs 2. Click on Settings (the three dots …
Can't Add My ZEN30 Double Switch to Home Assistant
You've confirmed your Double Switch works well manually from both the dimmer and relay, but you're having issues including it to Home Assistant. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings …
Can't Add My ZEN31 RGBW Dimmer to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're having issues adding your device, exclusion is always the first thing to try. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs an…
