My ZEN17 Universal Relay Shows Offline in SmartThings
If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication path…
My ZEN72 Dimmer Shows Offline in SmartThings
If your ZEN72 Dimmer frequently drops offline from SmartThings, you may need to repair the network. Your SmartThings hub has a helpful feature called Repair Z-Wave Network in the app. This repair feature will help refresh your mesh network's connections and help the hub find the most efficient communication route …
How to Access Advanced Settings for the ZEN05 Outdoor Plug on SmartThings
To change any advanced settings for the Outdoor Plug, you'll need to install the Edge driver on your hub. Please complete the process before you include your plug to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver for this model. It only takes a few minutes a…
My ZEN74 Toggle Dimmer Shows Offline in SmartThings
If your ZEN74 Toggle Dimmer works manually but disconnects from the hub, it may be a connectivity issue. On your SmartThings app, you'll find a cool feature called Repair Z-Wave Network . This process helps refresh your mesh network's connections and help the hub find the most efficient communication route to the d…
How to Program Your ZEN37 Wall Remote on SmartThings
Once you've added the device to your hub and ensured you are running the Edge driver , it's time to program it. The Edge driver is required to program the ZEN37 Wall Remote on SmartThings. The Zooz ZEN37 is a powerful Z-Wave scene controller featuring four customizable physical buttons. Each button can be individ…
Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion befo…
How to Add Your ZEN37 Wall Remote to SmartThings
Before you include the device, you will need to install the Edge driver to have the ZEN37 Wall Remote properly recognized on SmartThings. Once the driver is installed, follow the simple steps below to include the device. The battery for the ZEN37 typically arrives 80% charged out of the box. Once you receive a low…
Can't Add My ZEN51 Dry Contact Relay to SmartThings
Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help. Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Important Note : A steady, blinking green is the standard state for…
How To Program 3 Zooz Switches In a Virtual 4-Way With Smart Bulbs
We designed Zooz switches so that you could connect them to regular mechanical on/off switches in 4-way installations to save time and money. But in certain scenarios, you may want to use multiple smart switches in a 4-way. NEVER connect 3 Zooz switches together according to the diagrams in the user manual which cove…
Can't Add My ZSE11 Q Sensor to SmartThings
Make sure to have the sensor's new lua Edge driver installed to properly recognize the device and configure it in your SmartThings network. Once you have the Edge driver installed, you'll want to exclude the device from SmartThings. The process is a type of reset that helps with most configuration issues. Even if …
