Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 seri…
How To Set Up Direct Association on SmartThings
Z-Wave Direct Association is a feature of Z-Wave technology that allows for direct communication between Z-Wave devices without needing to go through the Z-Wave hub/controller. With Direct Association, devices can be linked together so that one device can trigger actions on another device within the Z-Wave network, e…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to SmartThings
Having trouble adding the ZSE44 to SmartThings? The first thing to try is to exclude the device. This process helps with any configuration or inclusion issues, and can be done even if the unit has never been successfully included to SmartThings. 800 series only: Exclusion before inclusion applies to the 700 serie…
ZEN51 Dry Contact Relay Shows Offline in SmartThings
If your ZEN51 Dry Contact Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub un…
Can't Add My ZEN52 Double Relay to SmartThings
Having trouble adding the ZEN52 Double Relay to SmartThings? Start by excluding the device. Exclusion helps to resolve any issues with configuration or inclusion and can be done even if the unit has never successfully been included to SmartThings. Important Note : A steady, blinking green is the standard state fo…
My ZAC36 Valve Actuator Shows Offline in SmartThings
If your Titan Valve Actuator is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any comm…
My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. See the steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devi…
My ZEN77 S2 Dimmer Shows Offline in SmartThings
ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called Repair Z-Wave Network right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After all, i…
How to Use Your ZEN71 On/Off Switch With Smart Bulbs On SmartThings
The ZEN71 is the recommended On/Off switch for standard on/off smart bulb control on SmartThings. Please ensure that your smart bulbs are integrated to and controllable from the SmartThings app. Here is a quick guide on how to install and program the device to get the most out of your smart lighting experience. If yo…
My ZSE11 Q Sensor Shows Offline in SmartThings
If your ZSE11 sensor is having trouble communicating with SmartThings, it could be out of range or experiencing connectivity issues. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: * Open your SmartThings app and locate your SmartT…
