Can't Add My ZEN52 Double Relay to SmartThings
Having trouble adding the ZEN52 Double Relay to SmartThings?
Start by excluding the device. Exclusion helps to resolve any issues with configuration or inclusion and can be done even if the unit has never successfully been included to SmartThings.
If your ZEN52 Double Relay is having trouble being added, try exclusion:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Z-Wave Exclusion
- While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible. Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN52 very quickly from off to on, so: "up-down, up-down, up-down."
- The app will indicate when the device is successfully removed. Tap Done.
Once exclusion has been confirmed, re-include your device to SmartThings.
- Tap the plus icon in the home screen of the SmartThings app
- Tap Device
- Tap "Scan QR code." Scan the QR code printed on the back of the relay, next to the Z-Wave Plus logo. The LED indicator will blink green to signal communication and turn green for 2 seconds if inclusion is successful or turn red for 2 seconds if the pairing attempt fails.
- On the SmartThings app, select the hub and room you'd like the device added to and click Next
- When the app says, "Get your device ready to connect," click the Z-Wave button 3 times as quickly as possible (the LED indicator will start flashing). Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN52 very quickly from off to on, so: "up-down, up-down, up-down."
- A few seconds later, the app will display a new device on the screen. It may show the following message: "Some security features not supported" - just click OK and ignore it, as this will not impact the functionality or performance of your device.
- Click Done
Let us know if you have any questions!
