How Do I Perform Hard Reset on My ZEN52 Double Relay?
Some ZEN52 Double Relay configuration issues can be resolved by a factory reset.
When to perform a factory reset:
- You have tried to exclude the relay from your network
- It is unresponsive to manual and Z-Wave control
A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.
Steps to factory reset the ZEN52:
- Ensure the relay is powered on
- Click the Z-Wave button quickly TWICE and at the second click hold it for 10-15 seconds. The LED indicator will flash during the process and turn red for 3 seconds to confirm a successful reset
After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing.
If your ZEN52 is having trouble being reset, or if you're still experiencing issues after the reset, please reach out to our support.
