My ZSE11 Q Sensor Shows Offline in SmartThings
If your ZSE11 sensor is having trouble communicating with SmartThings, it could be out of range or experiencing connectivity issues. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: * Open your SmartThings app and locate your SmartT…
My ZEN17 Universal Relay Shows Offline in SmartThings
If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication path…
My ZEN77 S2 Dimmer Shows Offline in SmartThings
ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called Repair Z-Wave Network right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After all, i…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to SmartThings
Having trouble adding the ZSE44 to SmartThings? The first thing to try is to exclude the device. This process helps with any configuration or inclusion issues, and can be done even if the unit has never been successfully included to SmartThings. 800 series only: Exclusion before inclusion applies to the 700 serie…
How to Access Advanced Settings for ZSE70 Outdoor Motion Sensor on SmartThings
Now that SmartThings has transitioned to the new lua platfor m, the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform to ensure our devices are recognized and supported fully. Please follow the instructions below on how to insta…
My ZEN74 Toggle Dimmer Shows Offline in SmartThings
If your ZEN74 Toggle Dimmer works manually but disconnects from the hub, it may be a connectivity issue. On your SmartThings app, you'll find a cool feature called Repair Z-Wave Network . This process helps refresh your mesh network's connections and help the hub find the most efficient communication route to the d…
Can't Add My ZEN51 Dry Contact Relay to SmartThings
Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help. Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Important Note : A steady, blinking green is the standard state for…
Can't Add My ZSE11 Q Sensor to SmartThings
Make sure to have the sensor's new lua Edge driver installed to properly recognize the device and configure it in your SmartThings network. Once you have the Edge driver installed, you'll want to exclude the device from SmartThings. The process is a type of reset that helps with most configuration issues. Even if …
My ZEN72 Dimmer Shows Offline in SmartThings
If your ZEN72 Dimmer frequently drops offline from SmartThings, you may need to repair the network. Your SmartThings hub has a helpful feature called Repair Z-Wave Network in the app. This repair feature will help refresh your mesh network's connections and help the hub find the most efficient communication route …
Can't Add My ZAC36 Valve Actuator to SmartThings
Can't include the ZAC36 to your SmartThings hub? It may need to be excluded! You can exclude or remove any Z-Wave device from a Z-Wave network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion …
