My Bulbs Glow When My ZEN26 or ZEN27 Switch is Turned Off
### While rare, we've seen this issue with ZEN26 and ZEN27 switches when used with lower-quality low-wattage bulbs. The ZEN26 switches use a special double relay to accommodate the unique 3-way solution and allow some current flowing between the regular mechanical switch and smart switch for electrical status updates…
There is No LED Activity and My ZEN25 Double Plug is Unresponsive
### Plug the ZEN25 Double Plug into a grounded 110VAC receptacle. Click the Z-Wave button once to turn on the left outlet, and double-click it to turn on the right outlet. At this point should see the LED indicators turn on and off. If you don't see any LED activity, try moving it to a different receptacle to rule ou…
My ZEN27 Dimmer Won't Control the Lights
**It's possible that something about the wiring can be improved. ** Take a look at our [general wiring guide for Zooz S2 switches][1]. If you have the dimmer installed in a multi-point set-up like a 3-way, 4-way, or [5-way][2], make sure to refer to the relevant diagrams and try to compare your wiring to that shown i…
How Do I Perform Hard Reset on My ZEN76 On/Off Switch?
## If your ZEN76 won't respond to manual or Z-Wave commands, then it's time for a reset. We recommend trying exclusion first before resetting the switch as the process can help too. But if it doesn't work, try the following reset steps: * **Press and hold the lower paddle for 10 seconds or more** until the LED ind…
Why is My ZEN27 Dimmer Only Rated for 100W of LEDs?
### Your dimmer comes with brand new methods of wiring multi-point set ups, making the wiring process much quicker and easier. In order to accomplish this, your ZEN27 Dimmer uses two travelers to communicate with the [regular on/off switches][1] in multi-point control set ups (3-ways, 4-ways, and [5-ways][2] - additi…
Ground Wire Won't Stay in the Terminal on My Toggle Switch
### If you're having issue inserting the ground wire into the ground terminal so that it holds, here's what to try: This issue will be addressed in the new upcoming version of Zooz switches, where the shape and size of the metal plaque will be altered to better accommodate the ground wire. That being said, we've bee…
Upper Wall Plate Screw Doesn't Fit for My Toggle Switch
## The wall plate screw for your toggle switch won't stay in, no matter what you try. Let's fix it. First, let's take a look at the ground wire. Is the ground wire [inserted into the terminal ][1]or is it wrapped around the screw? If it's wrapped around the screw, this may create an obstacle in the back of the upper …
There is No LED Activity and My ZSE40 4-in-1 Sensor is Unresponsive
## Once the battery is inserted, the ZSE40 4-in-1 Sensor's LED indicator should flash any time you press the Z-Wave button. If you insert the battery and see no LED activity whatsoever, first check that the battery is inserted and oriented properly. It may just take this small adjustment to get the sensor up and runn…
How Do I Perform Hard Reset on My ZEN15 Power Switch?
## We recommend a hard reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. Just plug the device into a grounded receptacle and **press and hold the Z-Wave button for at least 20 seconds. **You should see the LED indicator flash orange and then stay solid orange for 2 seconds as ind…
Which Appliances Should I Avoid Using with My ZEN15 Power Switch?
### The ZEN15 Power Switch can automate a wide range of common 110V appliances, but not every device is a good fit: **You may safely use the ZEN15 Power Switch with:** * 110V refrigerators rated at or below 15A * 110V window and split AC units rated at or below 15A * 110V Humidifiers and dehumidifiers * 110V…
