My ZEN27 Dimmer Works Manually but the LED Indicator is Off
### The LED indicator turns on when the switch is off and it turns off when the switch is on by default. First thing's first: try manually activating the LED indicator mode. [Here's how to do that][1]. This is a new feature of S2 switches, manually changing the LED mode without go through advanced settings, so it's p…
There is No LED Activity and My ZSE29 Outdoor Motion Sensor is Unresponsive
### Once your sensor is powered up by USB or battery, you should see the LED indicator flash in response. If the unit works on USB but not battery, double check that the batteries are clear of their plastic wrappings and that they're oriented in the compartment correctly. If you have fresh batteries on hand, give tho…
My ZEN26 On/Off Switch Works Manually but the LED Indicator is Off
### By default, the LED indicator turns on when the switch is off and it turns off when the switch is on. First thing's first: try manually activating the LED indicator mode. [Here's how to do that][1]. This is a new feature of S2 switches, manually changing the LED mode without go through advanced settings, so it's …
I've Wired Up My ZEN22 Dimmer Switch but There's No Manual Control
### **Before anything, check the air gap switch. ** This is the small switch underneath the paddle. It's an additional safety feature that cuts power to the dimmer when you're changing bulbs. **When pushed out, power is disabled and this may mimic a dead device. If pushed in, power should be enabled.** If the air ga…
My ZEN22 Dimmer Switch Works Manually but the Blue LED Indicator is Unresponsive
### If your Z-Wave hub allows access to advanced settings, you may be able to activate the LED through your smart app. If you're working with **SmartThings**, you'll have to install a [custom device handler][1] to enable full access to the switch's advanced settings. Once the handler is installed, here's how to enabl…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
### Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added …
What Devices Can I Use with My ZEN25 Double Plug?
### The ZEN25 Double Plug can handle up to 10A total. You can use the ZEN25 Double Plug with a single 10A device plugged into one of the outlets, as long as the other outlet isn't occupied. However, the total amperage on load for the ENTIRE unit shouldn't exceed 10A. So it doesn’t matter if this is just one device co…
How to Insert the Wires Securely for Your Switch
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
How Do I Perform Hard Reset on My ZSE19 Multisiren?
## Try hard reset if your device is unresponsive to button presses, the LED indicator isn't flashing at all, or if it seems "stuck" no matter what you do. After making sure the ZSE19 Multisiren is powered properly, **CLICK-CLICK- CLICK-CLICK’N’HOLD the Z-Wave button for at least 5 seconds**. The LED indicator will fl…
My ZEN21 On/Off Switch Works Manually but the Blue LED Indicator is Off
## The LED indicator should go on when the switch is off and it should stay off when the switch is on by default. If it doesn't, here is what you can do. (This is a discontinued product, replacement model: ZEN71) Does your Z-Wave hub allow access to advanced settings and parameter input? If so, activating the blue L…
