There is No LED Activity and My ZEN05 Outdoor Smart Plug is Unresponsive
## You've plugged in your ZEN05 Outdoor Smart Plug into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, try moving it to a different receptacle to rule out any grounding issues. The ZEN05 is equipped with a feature that allows you to switch between LED indicator modes …
What Devices Can I Use with My ZEN14 Double Outdoor Plug?
## The ZEN14 Double Outdoor Plug can handle up to 15 A, 150 W LED bulbs, 1000 W incandescent, or 1/3 hp motor total between 2 outlets. Make sure the load you are about to connect does NOT exceed 15 A in power total between 2 outlets. Connecting heavy duty equipment to this Double Outdoor Plug will DAMAGE the device a…
My ZEN31 RGBW Dimmer Isn't Powering Up
## If you've wired up your ZEN31, but the LED indicator is not lighting up, and the unit is unresponsive, then here are a few things you can try: 1. Make sure you're using an appropriate power supply! * The ZEN31 should be powered by a [2A rated 12 VDC Power Supply][1]. * Battery based power supplies cann…
My ZEN34 Remote Switch Isn't Powering Up
## Make sure the battery tabs have been removed in order to power your Remote Switch. You'll want to use the included triangle tool to gently open the remote and access the batteries. If you remove the battery tabs and see no LED activity whatsoever, make sure the batteries are oriented properly. If you find the rem…
The LED Ring on My ZEN06 Smart Plug is Always White
### A solid or blinking white LED ring on your ZEN06 Smart Plug is never a good sign. This could indicate that the electronics malfunctioned due to the connection of an [improper load][1], or it could mean the plug is defective. It can't hurt to try performing factory reset on the device. This type of hard reset wil…
The Button on My ZEN06 Smart Plug Doesn't Turn Devices On or Off
### If you're unable to establish manual control, this is a sign that something isn't right. It's possible that the installation can be improved or that something is wrong with your ZEN06 Smart Plug. We recommend double checking that the wall receptacle is powered on and working. If you move the Smart Plug to another…
There is No LED Activity and My ZSE19 Multisiren is Unresponsive
## The LED indicator on your ZSE19 Multisiren should flash a couple seconds after inserting the four batteries. If opening up your device for the first time, you'll see a plastic battery tab sticking out of the battery compartment - remove this tab to activate the batteries. If you still don't the LED light up after …
I've Wired Up My ZEN24 Dimmer Switch but There's No Manual Control
### First, check the air gap switch. This is the small switch underneath the toggle. It's an additional safety feature that cuts power to the dimmer when you're changing bulbs. **When flipped to the right, power is disabled and this may mimic a dead device. If flipped to the left, power should be enabled. ** If the …
There is No LED Activity and My ZEN06 Smart Plug Is Unresponsive
## You've powered up your ZEN06 Smart Plug and it's not giving anything back. Here's what to try: It's never a bad idea to double check that the wall receptacle is powered on and working. Try moving the Smart Plug to another receptacle and pressing the Z-Wave button a few times quickly. If you find that the Smart Plu…
Why is My ZEN26 On/Off Switch Only Rated for 150W of LEDs?
### Your switch offers brand new methods of wiring Z-Wave multi-point set ups, making the process much quicker and easier. In order to accomplish this, your ZEN26 Switch uses two travelers to communicate with the [regular on/off switches][1] in multi-point control set ups (3-ways, 4-ways, and [5-ways][2] - additional…
