How Do I Perform Hard Reset on My ZEN15 Power Switch?

We recommend a hard reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. 

Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indication of successful reset. NOTE: You may only reset your ZEN15 Power Switch once it has been included to a Z-Wave network.

After that, try including the ZEN15 Power Switch to your Z-Wave system again to see if that helped the issue. But if you're not seeing any LED activity once the Power Switch is plugged into a powered receptacle, please reach out to us!  We'll be happy to help. 

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  • 05-Jun-2020