My ZEN52 Double Relay Shows Offline in Home Assistant
Is the ZEN52 included to Home Assistant, but unresponsive to commands? You may need to heal the network. Interferences like furniture, thick walls, or metal elements can shorten range. The range for the device is determined by the specific structure of your home and the strength of your mesh network. Rebuild Rout…
My ZEN51 Dry Contact Relay Shows Offline in Home Assistant
If your ZEN51 is included to Home Assistant, but unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. Reb…
My ZEN17 Universal Relay is Unresponsive to Home Assistant
If your ZEN17 shows as offline or is not responding to Z-Wave commands, it could indicate a range or connectivity issue. Interferences like large furniture, thick walls, or metal elements can shorten range. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. …
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
My ZEN56 RGBW Dimmer is Unresponsive to Home Assistant
If your ZEN56 is powered and successfully included to your Home Assistant network, but you find it is not consistently responding to commands from the hub or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The giv…
My RGBW Dimmer ZEN31 is Unresponsive to Home Assistant
This is product is discontinued and has been replaced by the ZEN56 RGBW Dimmer . What does that mean? Here's what to try if your dimmer goes offline or is unresponsive to Z-Wave commands: Your RGBW Dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large …
My ZEN21 On/Off Switch is Unresponsive to Home Assistant
This is product is discontinued and replaced with ZEN71. What does that mean? Is your switch working manually but you're unable to control it via Home Assistant? Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your switch is a Z-Wave Plus device that has range of 100 feet (l…
My ZEN24 Dimmer is Unresponsive to Home Assistant
This is product is discontinued and replaced with the ZEN74 . What does that mean? Is your dimmer working manually but you're unable to control it via Home Assistant? Here's what to try if your dimmer goes offline or is unresponsive to Z-Wave commands: Your ZEN24 dimmer is a Z-Wave Plus device that has range of 1…
My ZEN26 On/Off Switch is Unresponsive to Home Assistant
Is your switch working manually but you're unable to control it via Home Assistant? Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your switch is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large furniture, thick walls, an…
My ZEN27 Dimmer is Unresponsive to Home Assistant
Is your dimmer working manually but you're unable to control it via Home Assistant? Here's what to try if your dimmer goes offline or is unresponsive to Z-Wave commands: Your dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large furniture, thick walls, an…
