ZEN16 Multirelay Product Manual

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FEATURES

Powerful dry contact relays to control loads up to 15 A and 20 A
Perfect for outdoor lighting, pool pumps, garage door, or gas fireplace
Control up to 3 connected loads independently or together
Z-Wave or optional wall switch control (toggle or momentary type)
NEW: 800 series Z-Wave chip for better range and faster control
Z-Wave Long Range for ultra reliable no-mesh communication
Built-in timers for each relay to simplify automation
Built-in Z-Wave Plus signal repeater to extend network range
Powered by 12-24 V DC/AC or USB C port for easy set-up
Wall mounting and minimal design for clean installation

SPECIFICATIONS

Model Number: ZEN16 800LR
Z-Wave Region: US / CA / MX
Power: 12-24 V DC/AC or USB C (DON’T use laptop / tablet chargers)
Maximum Load: Relay 1: 15A (HP), R2: 15A (HP), R3: 20A (HP)
Range: Up to 200 feet line of sight (up to 1300 feet with Long Range)
Operating Temperature: 32-104° F (0-40° C)
Installation and Use: Indoor only

CAUTION

This is an electrical device - please use caution when installing and operating the MultiRelay. Remote control of appliances may result in unintentional or automated activation of power.

BEFORE YOU INSTALL: This device is intended for installation in accordance with the National Electric Code and local regulations. It is recommended that a licensed electrician perform this installation. USE A SINGLE POWER SOURCE AT ALL TIMES.

WARNING

This product should be installed indoors upon completion of any building renovations.
Prior to installation, the device should be stored in a dry, dust-and-mold-proof place.
Do not install the device in a place with direct sun exposure, high temperature, or humidity.
Keep away from chemicals, water, and dust.
Ensure the device is never close to any heat source or open flame to prevent fire.
Ensure the device is connected to an electric power source that does not exceed the maximum load power.
No part of the device may be replaced or repaired by the user.

WIRING TIPS

TAKE PICTURES: Before you disconnect any wires, document your set-up and send us images of your existing installation so we can help if needed.

GATHER YOUR TOOLS: Always use the correct screwdriver size for the terminal screws on your MultiRelay and wall switches (if connecting them). Use appropriate electrical tools when cutting, prepping, and stripping electrical wires. If you don’t have the necessary tools to perform the installation or are not sure which tools to use or how, please hire an electrician to complete the installation for you.

SAFETY FIRST: Follow the National Electrical Code and your local safety regulations when performing the installation, including (but not limited to), choosing the correct gauge of jumper wires. The recommended gauge for 15 Amp circuits is 14 AWG and 12 AWG for 20 Amp circuits.

WIRING: READ IT!

CHECK THE LOAD: make sure that the connected appliance does not exceed 15 A for Relay 1 and Relay 2 or 20 A for Relay 3.
POWER OFF: turn the circuit power off in the breaker panel before you start. If handling wiring from a box with multiple circuits, turn power off at all of the circuits.
REMOVE THE WALL SWITCH: if the load is currently controlled by a wall switch, carefully remove it from the box and disconnect the wires from the switch.
CONNECT THE MULTIRELAY: follow the instructions in the appropriate diagram for your set-up. If you can’t find your scenario in the diagrams below, please request custom instructions from our support team, we’re happy to help: [email protected].
HOW TO SECURE WIRES IN TERMINALS: first, unscrew the appropriate terminal’s screw just far enough so there is a clear opening in the terminal for the wire to go in. Make sure the wire is stripped at the right length and perfectly straight before you insert it into the terminal. Once you put the wire in the terminal, carefully screw the terminal screw back in to hold down the wire. Check the connection by gently pulling on the connected wire to make sure it’s fixed securely.
POWER THE MULTIRELAY: connect the USB C power source to the MultiRelay or use the “+” “-” terminals on the device to bring low voltage power to it. Never use both at the same time. In both cases you’ll need a standard 1 A power adapter to plug into a standard 120 VAC receptacle. Do NOT use with laptop or tablet chargers, they require a large battery on load to activate.

ZEN16 MULTIRELAY WIRING DIAGRAMS

How to Use the ZEN16 MultiRelay as a Garage Door Opener

How to Use the ZEN16 MultiRelay as a Garage Door Opener With a Dry Contact Sensor

How to Use the ZEN16 MultiRelay to Automate Pool Equipment

How to Use the ZEN16 MultiRelay to Control a Gas Fireplace

How to Use the ZEN16 MultiRelay as a Universal Remote Control

How to Use the ZEN16 MultiRelay with Landscape Lights

How to Use the ZEN16 MultiRelay as a Sprinkler Controller

How to Use the ZEN16 MultiRelay with Commercial Gates

Z-WAVE CONTROL

There are 2 methods to add the relay to your hub:

SmartStart:

DO NOT PLUG IN OR POWER ON THE DEVICE YET.
Use the hub UI / app to scan the SmartStart code on the device. The SmartStart QR code / security PIN is located on the bottom of the device.
Once completed, power the device for SmartStart inclusion, it will be added automatically.
Do NOT press the Z-Wave® button. (Except for SmartThings, you may need to click the Z-Wave® button 3 times). See below for QR codes to hub-specific instructions.

Manual Inclusion:

Initiate inclusion (pairing) in the app or hub UI.
Make sure the device is powered and finalize the inclusion at the relay: click the Z-Wave® button 3 times quickly.
The LED indicator will blink rapidly to signal communication and remain on for 2 seconds if inclusion is successful or turn red for 2 seconds if the pairing attempt fails. If the LED is not blinking rapidly, you did not click the button fast enough.

How to Add the ZEN16 Multirelay to Home Assistant

How to Add the ZEN16 Multirelay to HomeSeer

How to Add the ZEN16 Multirelay to Hubitat

How to Add the ZEN16 Multirelay to SmartThings

How to Add the ZEN16 Multirelay to Z-Box

How to Add the ZEN16 Multirelay to My Z-Wave System

TROUBLESHOOTING

The MultiRelay won’t add to your system? Try this:

Initiate EXCLUSION and click the Z-Wave button 3 times quickly.
Click the Z-Wave button 4-5 times quickly when adding it.
Bring your MultiRelay closer to the gateway controller (hub), it may be out of range.
Get troubleshooting tips for your hub at www.support.getzooz.com.

EXCLUSION (REMOVING / UNPAIRING DEVICE)

Bring your MultiRelay close to the Z-Wave gateway (hub) and power it
Put the Z-Wave hub into exclusion mode (not sure how to do that? [email protected])
Click the Z-Wave button 3 times quickly
Your hub will confirm exclusion and the MultiRelay will disappear from your controller's device list

Can't Add the ZEN16 Multirelay to Home Assistant

Can't Add the ZEN16 Multirelay to HomeSeer

Can't Add the ZEN16 Multirelay to Hubitat

Can't Add the ZEN16 Multirelay to SmartThings

Can't Add the ZEN16 Multirelay to Z-Box

Can't Add the ZEN16 Multirelay to My Z-Wave Hub

FACTORY RESET

If your primary controller is missing or inoperable, you may need to reset the device to factory settings. To complete the reset process manually, click the Z-Wave button 4 times quickly, the LED indicator will light up, then quickly click the Z-Wave button 4 times again. The LED indicator will flash 3 times to confirm successful reset and will then turn off. NOTE: All previously recorded activity and custom settings will be erased from the device’s memory.

ASSOCIATION

This device supports Group 1 with up to 1 devices for lifeline communication and Groups 2 (for Relay 1), 3 (for R2), 4 (for R3) with up to 5 devices each to send BASIC_SET reports when operated manually.

COMMAND CLASSES

This device requires the following command classes to be supported and recognized by your Z-Wave controller:

COMMAND_CLASS_ZWAVEPLUS_INFO

COMMAND_CLASS_SWITCH_BINARY

COMMAND_CLASS_ASSOCIATION

COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION

COMMAND_CLASS_ASSOCIATION_GRP_INFO

COMMAND_CLASS_TRANSPORT_SERVICE

COMMAND_CLASS_VERSION

COMMAND_CLASS_MANUFACTURER_SPECIFIC

COMMAND_CLASS_DEVICE_RESET_LOCALLY

COMMAND_CLASS_POWERLEVEL

COMMAND_CLASS_CONFIGURATION

COMMAND_CLASS_MULTI_CHANNEL

COMMAND_CLASS_SECURITY_2

COMMAND_CLASS_SUPERVISION

COMMAND_CLASS_FIRMWARE_UPDATE_MD_V2

ADVANCED SETTINGS

Here are all of the settings available for the most updated version of the device: ZEN16 Multirelay Advanced Settings

How to Access the Advanced Settings for the ZEN16 Multirelay on Home Assistant

How to Access the Advanced Settings for the ZEN16 Multirelay on HomeSeer

How to Access the Advanced Settings for the ZEN16 Multirelay on Hubitat

How to Access the Advanced Settings for the ZEN16 Multirelay on SmartThings

How to Access the Advanced Settings for the ZEN16 Multirelay on Z-Box

S2

This product can be included and operated in any Z-Wave network with other Z-Wave certified devices from other manufacturers and/or other applications. All non-battery operated nodes within the network will act as repeaters regardless of vendor to increase reliability of the network. This product features the latest Security 2 (S2) framework to remove smart home network hacking risks. This device is equipped with a unique authentication code for trusted wireless communication.

ETL

This is an ETL certified device. ETL, just like UL, is a Nationally Recognized Testing Laboratory. The ETL mark is proof of product compliance with North American safety standards.

WARRANTY

This product is covered under a 12-month limited warranty or extended 5-year warranty once registered. To read the full warranty policy or file a warranty claim, please go to www.getzooz.com/warranty.

IN NO EVENT SHALL ZOOZ OR ITS SUBSIDIARIES AND AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY THIRD PARTY, WHE-THER IN AN ACTION IN CONTRACT, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA-MAGES. ZOOZ'S LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR ANY CAUSE OF ACTION ARISING IN CON-NECTION WITH THIS AGREEMENT OR THE SALE OR USE OF THE PRODUCTS, WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, BREACH OF AGREEMENT, OR EQUITABLE PRINCIPLES, IS EXPRESSLY LIMITED TO, AT ZOOZ'S OPTION, REPLACEMENT OF, OR REPAYMENT OF THE PURCHASE PRICE FOR THAT POR-TION OF PRODUCTS WITH RESPECT TO WHICH DA-MAGES ARE CLAIMED. ALL CLAIMS OF ANY KIND ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF PRODUCTS SHALL BE DEEMED WAIVED UNLESS MADE IN WRITING WITHIN THIRTY (30) DAYS FROM ZOOZ'S DELIVERY, OR THE DATE FIXED FOR DELI-VERY IN THE EVENT OF NONDELIVERY.

FCC NOTE THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. STORE INDOORS WHEN NOT IN USE. SUITABLE FOR DRY LOCATIONS ONLY. DO NOT IMMERSE IN WATER. NOT FOR USE WHERE DIRECTLY EXPOSED TO WATER.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used according to instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in any given installation. If this equipment causes harmful interference to radio or television reception, the user may try to correct the interference by taking one or more of the following measures:

Reorient or relocate receiving antenna
Increase the separation between equipment and receiver
Connect equipment into a separate outlet or circuit from receiver
Consult the dealer or an experienced radio/TV technician for additional assistance

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