Your ZEN16 won't include to your Z-Wave system? Start with exclusion! 

Exclusion is like a soft reset for the Multirelay; it can help with a variety of inclusion and configuration issues and can even be done without the device ever being included to your hub!

Here are the steps to exclude the ZEN16:

1. Make sure that the unit is powered by a proper 12-24 V or USB C power supply
2. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
3. Click the Z-Wave button on the device 3 times very quickly
4. Your hub should confirm exclusion; the relay will disappear from your device list if it was previously added

Once exclusion is complete, try re-including the ZEN16 to your hub.

If the process above wasn't successful, here are some other things to try:

• Try the exclusion process once more. It's possible that the commands just didn't go through the first time.
• Click the Z-Wave button 4-5 times quickly while including it to ensure the commands are registered. 
• If excluding/including from the installation location, try it again within direct range of the hub. If the second try is successful, the original spot may be out of range.

Have any questions? We are always happy to help!