When your switch is unresponsive to any other commands, a hard reset is the next step.

If you haven't already, we recommend giving exclusion a try first before trying a hard reset. But if that doesn't help, proceed with these reset steps: 

• Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking.
• Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset.
• The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.

Hard reset will erase all custom settings and recorded activity, returning the device to factory defaults. 

Once the switch's LED indicator confirms a successful reset, try including it back to your Z-Wave network again to see if it works as expected.

Feel free to contact us if you're still experiencing issues or have questions! We'll be happy to help.