## We designed Zooz switches so that you could connect them to regular mechanical on/off switches in 4-way installations to save time and money. But in certain scenarios, you may want to use multiple smart switches in a 4-way. NEVER connect 3 Zooz switches together according to the diagrams in the user manual which co…
## If your ZEN71 Switch is offline or unresponsive, it could be out of range or experiencing a connectivity issue. Luckily, there are a few things you can try to improve the connection between your switch and hub. Hubitat has a very useful feature for updating your network's connections. This process is called **Repa…
## Try these troubleshooting steps if your ZEN71 is unavailable, shows as offline, or is unresponsive to commands! As a 700 series Z-Wave device, the ZEN71 Switch has a range of up to 500 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately r…
## Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. **Here's how to do it: ** 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave contr…
## If your ZEN71 Switch is showing as Offline then it's time to refresh your SmartThings network! Your SmartThings hub has a neat feature called **Repair Z-Wave Network**. A **network repair** will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device.…
## Trouble adding your ZEN71 to Hubitat? We've got you covered! Your ZEN71 may have never been included in your hub’s network, but that doesn't mean you can't remove it. The app will confirm a successful exclusion of an “unknown” device which will then allow the device to be added. Before going through with the proce…
## Zooz ZEN71, ZEN72, and ZEN32 switches are compatible with 5-way installations only if one of the boxes has direct access to power and load (connection to the light). See the diagram below illustrating 5-way wiring for these models. In general, we recommend using the S2 models ([ZEN73, ZEN74, ZEN76, or ZEN77 for la…
## Once your ZEN71 is installed and working manually, it's time to pair it to your Z-Wave hub! By pairing or including the switch, we mean adding or connecting it. Here's how to include your On/Off Switch to your Z-Wave system: 1. Put your Z-Wave controller into inclusion mode 2. **Tap the upper paddle of the switc…
Follow the steps below to pair your ZEN71 Switch to your Vera hub: 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button 2. Choose **Generic Z-Wave Device** from the device list 3. **Tap the UPPER paddle 3 times quickly **(The LED indicator should flash in blue to conf…
## If you're having trouble adding your ZEN71 to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to Home Assistant or another Z-Wave network before. Here are the steps for excluding the ZEN71 Switch in Home Assistant:…