Why is My ZEN16 MultiRelay Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. The MultiRelay shows up as a single device in Wink so it only allows you to control all of the 3 relays at the same time. Individual control of the relays is not possible through Wink's sytem. If you were planning on using th…
How to Use the ZEN16 MultiRelay as a Universal Remote Control
### You can automate your standard garage door keypad or a Liftmaster remote control to trigger Z-Wave events with the ZEN16 MultiRelay. Switch loads connected directly to the ZEN16 with your wireless inputs or use the signal to trigger other connected devices in your network with a click from your hand- held remote. …
How to Add Your ZEN16 Multirelay to Your Z-Wave System
## Start by wiring up your ZEN16 Multirelay, then you're ready to include it to your Z-Wave system! Referred to as pairing or adding, inclusion is how you connect your ZEN16 to your Z-Wave system. Here are the steps for including your ZEN16 Multirelay: 1. Make sure that the unit is powered by a proper 12-24 V or …
My ZEN16 MultiRelay Shows Offline in Hubitat
### If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first: Check first that your Hubitat platform version is up-to-date. If it is, then you can use **r****epair Z-Wave, **which is a feature that refreshes your mesh network's connections. Here…
Can't Add My ZEN16 MultiRelay to Vera
### Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the MultiRelay to Vera once more. Follow the process[ shown here][1]. **Once inclusion times out, try the steps below:** 1. Tap the green **Retry** bu…
How to Change the Advanced Settings for Your ZEN16 MultiRelay in Vera
## Your MultiRelay can be customized using more than 14 different parameters. Play around with switch types for each relay, built-in auto on/off timers, LED indicator behavior and more. Below is the process to change parameters in your Vera interface; we show you how to customize LED indicator control as an example. …
My ZEN16 MultiRelay Shows Offline in SmartThings
## If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: **Network repair** is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: 1. Open your SmartThings app and locate your SmartThings hub…
Can't Add My MultiRelay ZEN16 to Home Assistant
### If you're having issues including your MultiRelay to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > …
My ZEN16 MultiRelay is Unresponsive to Home Assistant
### Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your MultiRelay is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific s…
How to Use the ZEN16 MultiRelay with Commercial Gates
### The MultiRelay is a simple and affordable way to add Z-Wave to your commercial gate opener. The below instructions are for the most common scenario so if the diagram doesn't match your installation, please [get in touch with us][1] for dedicated instructions. This article shows how to turn the open, close, and st…
