Can't Add My ZEN15 Power Switch to Vera
If you're unable add your ZEN15 Power Switch to Vera, don't worry! Try excluding the device instead. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try…
There is No LED Activity and My ZEN15 Power Switch is Unresponsive
The LED indicator on your ZEN15 Power Switch should light up as soon as you plug it in. If you've already plugged it into a receptacle and see no LED activity whatsoever, we'd first recommend moving it to a different receptacle to rule out any grounding issues. If the receptacle is powered and working fine, try per…
Can't Add My ZEN15 Power Switch to Wink
If you're having issues including your ZEN15 Power Switch, try excluding device instead. Even if your ZEN15 Power Switch was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a soft reset and can solve a host of configuration issues. 800 series only: Exclusion before inclu…
How to Add Your ZEN15 Power Switch to Hubitat
Your ZEN15 Power Switch is officially integrated to work out of the box – no additional setup needed! Just make sure to add your device to Hubitat before plugging anything into it. For better user experience, we recommend the community driver . With the advent of Z-Wave long range (ZWLR), Hubitat now offers …
My ZEN15 Power Switch Shows Offline in Wink
The "Offline" error usually indicates a range or connectivity issue. If your ZEN15 Power Switch shows Offline, first try Network Discovery . This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your ZEN15 Power Switch.…
My ZEN15 Power Switch Shows Offline in SmartThings
If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below: * Open your SmartThings app and …
My ZEN15 Power Switch is Unresponsive to My Z-Wave System
Got your ZEN15 Power Switch connected but it's not responding to your app, changing status properly, or shows that it's offline? This may indicate a range issue. The ZEN15 Power Switch is a Z-Wave Plus device that has range of 130 feet (line of sight). Even so, interferences like thick walls, large furniture, and me…
How to Add Your Power Switch ZEN15 to Home Assistant
Your ZEN15 Power Switch works great with Home Assistant, and it's fast and easy to include! With the new ZWaveJS integration of Home Assistant, your smart home setup becomes more seamless, robust, and future-ready. We strongly recommend upgrading to this integration to ensure your Zooz devices are recognized and …
How Can I Monitor for Power Outages Using My ZEN15 Power Switch?
Since this switch doesn't have a battery back-up, it's not the most reliable solution for this purpose. The ZEN15 Power Switch won't have time to send any information to your hub if power goes out, but it will show as "unavailable", "offline", or a variation of this depending on your hub. Without a battery back-up, …
ZEN15 Power Switch FAQs
Frequently Asked Questions About the ZEN15 Power Switch Find the answers to your questions quickly by searching key words! * Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. * Type in a key word in your question like "hub" or "compatible". You should …
