My ZEN78 High Power Relay Shows Offline in My Z-Wave System
Does the ZEN78 High Power Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're seein…
Can't Add My ZEN78 High Power Relay to Z-Box
Inclusion issue with your ZEN78 High Power Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …
My ZEN78 High Power Relay Shows Offline in SmartThings
If your ZEN78 High Power Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
ZEN78 High Power Relay Change Log
Here are the changes we made to the ZEN78 model so far. VER. 1.0 (released 9/2025)
My ZEN78 High Power Relay Shows Offline in Z-Box
Does your ZEN78 High Power Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background…
Can't Add My ZEN78 High Power Relay to SmartThings
Having trouble including your ZEN78 High Power Relay? Excluding the device may help. Even if your ZEN78 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Exclusion Steps * Open your SmartThings app and locate your SmartThing…
ZEN78 High Power Relay & Compatible Hubs
The ZEN78 High Power Relay is compatible with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Home Assistant (Z-Wave JS) * HomeSeer (Z-Wave Plus or Z-Wave JS Front End) * Hubitat (with custom driver ) * SmartThings Hub ( custom driver needed to access advanced settings) Wil…
My ZEN78 High Power Relay Shows Offline in HomeSeer
If your ZEN78 Heavy Duty Relay is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined b…
How to Add Your ZEN78 High Power Relay to Your Z-Wave System
For Z-Wave control of the ZEN78 High Power Relay you will need to include it to your network; a process also known as adding or pairing. Important Note : The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the de…
Can't Add My ZEN78 High Power Relay to Hubitat
Trouble including the ZEN78 to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. Exclusion Process * Open Hubitat in your Internet browser * Go to Devices * Click on + Add Devic…
