There is No LED Activity and My ZEN52 Double Relay is Unresponsive
Have you installed the ZEN52 Double Relay, but there is no LED activity, and the relay is unresponsive? Please check the list below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is connected to an electric power …
My ZEN51 Dry Contact Relay Shows Offline in Hubitat
If Hubitat shows your ZEN51 Dry Contact Relay as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections…
My ZSE43 Tilt | Shock XS Sensor Shows Offline in Hubitat
If your ZSE43 is showing up as “offline” in Hubitat, it may point to a range or configuration problem. A Z-Wave Network Repair may be the answer! Check to see if your Hubitat hub is up to date on its platform version. Next, using the steps outlined below, run the Z-Wave Repair to refresh your Z-Wave mesh network con…
My ZSE44 Temperature | Humidity XS Sensor is Unresponsive to My Z-Wave System
Is your ZSE44 Temperature | Humidity XS Sensor offline or not responding to Z-Wave commands? Try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Essentially, range is determined by the individual structure of your home and the strength of your mesh …
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
My ZSE42 Water Leak XS Sensor is Unresponsive to My Z-Wave System
Is your ZSE42 Water Leak XS Sensor offline or unresponsive to Z-Wave commands? Try the steps listed below: Sometimes obstructions like metal elements and thick walls can cause interference with the sensor's communication. The range for the device is determined by the individual structure of your home and the strengt…
My ZSE44 Temperature | Humidity XS Sensor Shows Offline in Home Assistant
Is your ZSE44 included to Home Assistant and not responding to commands? Is it not regularly updating? Give healing the network a try! Metal, thick walls, or even heavy furniture can cause interference, which can shorten the range of your device. The range is decided by the specific structure of your home and the st…
My ZSE43 Tilt | Shock XS Sensor is Unresponsive to My Z-Wave System
If your ZSE43 Tilt | Shock XS Sensor goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Essentially, range is determined by the individual structure of your home and the strength of your mesh netw…
My ZSE41 Open | Close XS Sensor Shows Offline in Home Assistant
Is your ZSE41included to Home Assistant, but unable to update regularly and/or is unresponsive to commands? You may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strengt…
ZEN51 Dry Contact Relay Shows Offline in SmartThings
If your ZEN51 Dry Contact Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub un…
