My ZEN35 Scene Dimmer is Offline in HomeSeer
Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…
Rapid Battery Drain on My ZSE18 Motion Sensor
The ZSE18 Motion Sensor is a Z-Wave device designed to provide instant and reliable motion detection, making it perfect for security monitoring and light automation. While it’s built for efficient battery use, some users may experience faster-than-expected battery drain. In most cases, this isn’t due to the battery …
Can't Add the ZEN58 Low Voltage XS Relay to Home Assistant
If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assist…
Rapid Battery Drain on My ZSE41 Open | Close Sensor
The ZSE41 Open | Close Sensor is a compact, battery-powered Z-Wave device designed to monitor the open or closed status of doors, windows, and cabinets. It’s optimized for long battery life, but certain setup or environmental factors can occasionally cause faster-than-expected battery drain. The steps below will help…
Can't Add the ZEN78 High Power Relay to Home Assistant
If you are unable to include your ZEN78 High Power Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assistant:…
Can't Add My ZEN78 High Power Relay to My Z-Wave System
Will the ZEN78 High Power Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN78 doesn't n…
Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Zooz products are officially integrated with the Z-Wave Plus and the …
My ZSE50 Siren & Chime is Unresponsive to Hubitat
If Hubitat shows your ZSE50 Siren & Chime as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific structure of …
ZST39 800 Connectivity or Network Troubleshooting
This article applies to the Zooz ZST39 800-series Z-Wave controller when running the latest available firmware and used with Home Assistant (Z-Wave JS or Z-Wave JS UI); many steps will also apply to other open-source software platforms as well. If you are experiencing unreliable device communication, delays, or dr…
My ZSE44 Temperature | Humidity Sensor is Offline in HomeSeer
Encountering an issue with your temp or humidity reports not being received or scenes failing to run? This suggests a potential connectivity issue between the ZSE44 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE44 is unavailable, shows as offline, or is not reporting correctly. When c…
