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Showing articles from Troubleshooting tag

My ZEN58 Low Voltage XS Relay Shows Offline in My Z-Wave Hub

Does the ZEN58 Low Voltage XS Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're s…

Can't Add My ZSE50 Siren & Chime to SmartThings

Having trouble including your ZSE50 Siren & Chime to your SmartThings hub? Exclusion is the best place to start. Even if your ZSE50 was never initially added to SmartThings, exclusion just acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from…

Rapid Battery Drain on My ZSE44 Temperature | Humidity Sensor

The ZSE44 Temperature and Humidity Sensor is a compact, battery-powered Z-Wave device designed to monitor indoor climate conditions and send automatic updates to your smart home hub. It’s engineered for efficient performance and long battery life, but certain settings or environmental factors can occasionally cause t…

Can't Add My ZEN58 Low Voltage XS Relay to Home Assistant

If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having troubl…

My ZSE50 Siren & Chime is Unresponsive to Hubitat

If Hubitat shows your ZSE50 Siren & Chime as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific structure of …

Can't Add My ZEN57 XS Relay to Z-Box

Inclusion issue with your ZEN57 240V XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…

Can't Add My ZEN78 High Power Relay to My Z-Wave System

Will the ZEN78 High Power Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN78 doesn't n…

My ZSE50 Siren & Chime is Unresponsive to HomeSeer

If your ZSE50 is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific st…

My ZSE50 Siren & Chime is Unresponsive to SmartThings

If your ZSE50 Siren & Chime is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your SmartThi…

My ZEN57 XS Relay Shows Offline in Home Assistant

If your ZEN57 240V XS is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by t…

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