My ZAC38 Range Extender Shows Offline in Hubitat
If your ZAC38 Range Extender is powered and included to Hubitat, but is showing as offline, then this points to a range, interference, or connectivity issue. This can occur when a device is out of range, didn’t configure properly when including, or there are too many interferences between the device and the hub. Tryi…
Can't Add My ZEN53 DC Motor Controller To SmartThings
Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at any tim…
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
Can't Add My ZEN54 0-10V Dimmer to My Z-Box Hub
Inclusion issues? Try the simplest resolution: simply give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been included to the hub! Another way to thi…
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
Can't Add My ZEN53 DC Motor Controller to Hubitat
Having inclusion issues! It may sound strange, but try excluding the device first! Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues. Important Note …
Can't Add My ZEN53 DC Motor Controller to My Z-Box Hub
Having an issue including your new ZEN53 DC Motor Controller? No worries, simply give the exclusion process a try! It sounds counter-intuitive, but exclusion is the best and simplest way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub!…
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
My ZEN16 Multirelay Shows "Can't Detect Device" in Vera
A "Can't Detect Device" error suggests a range or connectivity issue. If the ZEN16 displays as "can't detect device" in your Vera app, try to resolve the issue by using Update Neighbor Nodes. This is a helpful feature in Vera's interface that allows you to refresh the connections between hub and the devices and sh…
Can't Add My ZEN53 DC Motor Controller to Home Assistant
If you are having difficulty including your ZEN53 DC Motor Controller to Home Assistant, the best place to start is exclusion! The device can be excluded from Home Assistant even if it has never been successfully included. Exclusion is a simple process that acts like a hub-based reset that helps with any configuratio…
