My ZSE18 Motion Sensor Shows No Connection on My Z-Box Hub
So your ZSE18 Motion Sensor is displaying "No Connection" on your Z-Box Hub? We can help! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no need for a c…
My ZEN20 Power Strip Shows No Connection on My Z-Box Hub
Getting a "No Connection" message about the ZEN20 Power Strip on your Z-Box Hub? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no …
There is No LED Activity and My ZEN55 Smoke and Co Detector Bridge is Unresponsive
Is the ZEN55 Smoke and Co Detector Bridge installed, but there is no LED activity, and the relay is unresponsive? Please check out the list of troubleshooting steps below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the de…
Can't Add My ZEN37 Wall Remote to My Z-Box Hub
Trouble with inclusion? The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion. It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been i…
My ZAC38 Range Extender Shows No Connection on My Z-Box Hub
Is your ZAC38 Range Extender powered and included but displaying "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular…
Can't Add My ZSE70 Outdoor Motion Sensor to Home Assistant
If you're having issues including your ZSE70 Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. 800 series only: Exclusion before inclu…
My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh n…
My ZEN37 Wall Remote is Unresponsive in Hubitat
So your ZEN37 Wall Remote is included but not responsive to commands from your hub? You'll want to rule out any range, interference, or configuration issues at play. You can try to repair the Z-Wave network to see if that improves the hub's connection with the ZEN37. First, verify you have the latest version of Hubi…
My ZEN53 DC Motor Controller Shows No Connection on My Z-Box Hub
Experiencing connectivity issues with your ZEN53 DC Motor Controller? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box, as per the current Z-Wave specification, automatically refreshes the network and the mesh is rebuilt on a regular basis in the background. Unlike many othe…
There is No LED Activity and My ZEN53 DC Motor Controller is Unresponsive
So you've installed the ZEN53 DC Motor Controller, but there is no LED activity, and the device is unresponsive? Please check out the troubleshooting steps below. * Start by ensuring you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is con…
