My ZEN54 0-10V Dimmer Shows No Connection on My Z-Box Hub
Is your ZEN54 0-10V Dimmer showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently avai…
My ZEN37 Wall Remote is Unresponsive in My Z-Wave System
Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of up to 250 feet line of sight - but this range can be shortened by interferences like glass or metal elements, thick walls, or large fur…
Can't Add My ZEN53 DC Motor Controller To SmartThings
Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at any tim…
My ZEN37 Wall Remote is Unresponsive to Home Assistant
Are you finding your ZEN37 Wall Remote unresponsive to Z-Wave commands? We've compiled a list of troubleshooting steps below! Your Wall Remote is an 800-Series Z-Wave device that has a range of up to 250 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can sho…
My ZSE18 Motion Sensor is Not Reporting Reliably to My Hub
Are you experiencing issues with your ZSE18 Motion sensor despite successfully installing and linking it to your hub? Do you find that it's consistently displaying incorrect status readings, such as being stuck on motion or no motion, or perhaps failing to generate reports altogether? Check out the troubleshooting st…
Can't Add My ZEN54 0-10V Dimmer to My Z-Box Hub
Inclusion issues? Try the simplest resolution: simply give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been included to the hub! Another way to thi…
Can't Add My ZEN53 DC Motor Controller to My Z-Wave System
Having an issue including your ZEN53 DC Motor Controller? Let's begin by excluding the unit. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN53 doesn't need to be includ…
Can't Add My ZEN53 DC Motor Controller to Hubitat
Having inclusion issues! It may sound strange, but try excluding the device first! Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues. Important Note …
Can't Add My ZEN37 Wall Remote to Home Assistant
If you're having issues including your Wall Remote to Home Assistant, exclusion is the first thing to try. It may sound counter-intuitive, but excluding a device is simply a soft, hub-based reset that resolves most inclusion or configuration issues. A device doesn't need to be included first to be able to be exclude…
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
