My ZEN32 Scene Controller Shows Offline in Home Assistant
If you were able to include the ZEN32 Scene Controller, but it's not responding to Z-Wave commands, it could be experiencing a range or connectivity issue. While the ZEN32 uses the latest Z-Wave chip and has a range of up to 500 feet line of sight (between the hub and nearest non-battery powered Z-Wave device), it c…
How to Access the Advanced Settings for My ZEN21 On/Off Switch On Home Assistant
We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. This is product is discontinued and replaced with ZEN71. What does that mean? Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experienci…
My ZEN71 On/Off Switch is Offline in Home Assistant
Try these troubleshooting steps if your ZEN71 is unavailable, shows as offline, or is unresponsive to commands! When included to via the standard Z-Wave mesh, the ZEN71 Switch has a range of up to 200 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range…
My Double Plug ZEN25 is Unresponsive to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Can your Double Plug be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Double Plug is a Z-Wave Plus…
How to Add Your ZSE70 Outdoor Motion Sensor to Home Assistant
Before including the ZSE70, decide whether you want to power the unit via battery or 12-24V AC/DC and if you'll be using auto or manual inclusion. Installation questions? Check out the helpful video tutorials linked below: How To Power the ZSE70 Outdoor Motion Sensor With 12-24 V How to Access the Battery Compartm…
How to Access Advanced Settings for ZSE40 4-in-1 Sensor on Home Assistant
This is product is discontinued and replaced with ZSE11 . What does that mean? Adjust the Advanced Parameters to customize the ZSE40 700 4-in-1 Sensor! The ZSE40 700 is integrated with the latest JS integration of Home Assistant . If you aren't on the JS integration yet, Home Assistant currently recommends h…
Can't Add My ZEN26 On/Off Switch to Home Assistant
If you're having issues including your switch to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
How to Add Your ZEN24 Dimmer to Home Assistant
This is product is discontinued and replaced with the ZEN74 . What does that mean? Before including the dimmer to your network, confirm that it works manually 100% of the time when controlled from the physical switch. Once you've determined that the dimmer works fine as a manual light switch, it's time to add it …
Can't Add My Double Plug ZEN25 to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? If you're having issues including your Double Plug to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's ho…
Can't Add My ZSE11 Q Sensor to Home Assistant
ZSE11 sensor having trouble pairing with Home Assistant? Try exclusion! Exclusion acts as a soft Z-Wave reset that can be done even if a device hasn't been included to your Z-Wave network before. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exc…
