Can't Add My ZEN15 Power Switch to Wink
## If you're having issues including your ZEN15 Power Switch, try excluding device instead. Even if your ZEN15 Power Switch was never successfully paired with Wink, you can still exclude the device. Exclusion acts as a soft reset and can solve a host of configuration issues. Try excluding the device using the steps b…
My ZEN15 Power Switch is Unresponsive to My Z-Wave System
### Got your ZEN15 Power Switch connected but it's not responding to your app, changing status properly, or shows that it's offline? This may indicate a range issue. The ZEN15 Power Switch is a Z-Wave Plus device that has range of 130 feet (line of sight). Even so, interferences like thick walls, large furniture, and…
My ZEN15 Power Switch Shows Offline in SmartThings
## If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. **Network repair** is a useful feature that allows you to refresh your mesh network's connections. See the steps below: 1. Open your SmartThings app …
My ZEN15 Power Switch Shows Offline in Wink
### The "Offline" error usually indicates a range or connectivity issue. If your ZEN15 Power Switch shows Offline, first try **Network Discovery**. This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your ZEN15 Power Sw…
How Can I Monitor for Power Outages Using My ZEN15 Power Switch?
### Since this switch doesn't have a battery back-up, it's not the most reliable solution for this purpose. The ZEN15 Power Switch won't have time to send any information to your hub if power goes out, but it will show as "unavailable", "offline", or a variation of this depending on your hub. Without a battery back-u…
Can't Add My ZEN15 Power Switch to My Z-Wave System
### Can't include your ZEN15 Power Switch? Try excluding it first. Exclusion is kind of like a soft reset. Even if your ZEN15 Power Switch was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. Here are the step-by- step instructions …
How Do I Perform Hard Reset on My ZEN15 Power Switch?
## We recommend a hard reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. Just plug the device into a grounded receptacle and **press and hold the Z-Wave button for at least 20 seconds. **You should see the LED indicator flash orange and then stay solid orange for 2 seconds as ind…
Which Appliances Should I Avoid Using with My ZEN15 Power Switch?
### The ZEN15 Power Switch can automate a wide range of common 110V appliances, but not every device is a good fit: **You may safely use the ZEN15 Power Switch with:** * 110V refrigerators rated at or below 15A * 110V window and split AC units rated at or below 15A * 110V Humidifiers and dehumidifiers * 110V…
How to Add Your ZEN15 Power Switch to Your Z-Wave System
### You can pair your ZEN15Power Switch with your Z-Wave hub via Auto Inclusion, Manual Inclusion, or Secure Inclusion. Your hub's manual may use a different term for it, but inclusion is just another word for pairing or adding a device to your Z-Wave system. Auto and Manual Inclusions apply for all Z-Wave hubs, but …
Can't Add My ZEN15 Power Switch to SmartThings
## Inclusion issues are common in the world of Z-Wave, but they're usually easy to solve. ** ** It's time to try exclusion! Even if your Power Switch was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. **Here are the steps…
