ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings
## If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. **Steps for Network Repair below:** 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap t…
My ZEN71 On/Off Switch is Offline in Home Assistant
## Try these troubleshooting steps if your ZEN71 is unavailable, shows as offline, or is unresponsive to commands! As a 700 series Z-Wave device, the ZEN71 Switch has a range of up to 500 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately r…
My ZEN72 Dimmer Shows Offline in SmartThings
## If your ZEN72 Dimmer frequently drops offline from SmartThings, you may need to repair the network. Your SmartThings hub has a helpful feature called **Repair Z-Wave Network **in the app. This repair feature will help refresh your mesh network's connections and help the hub find the most efficient communication ro…
My ZEN71 On/Off Switch Shows Offline in SmartThings
## If your ZEN71 Switch is showing as Offline then it's time to refresh your SmartThings network! Your SmartThings hub has a neat feature called **Repair Z-Wave Network**. A **network repair** will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device.…
My ZSE41 Open | Close XS Sensor is Unresponsive to My Z-Wave System
## Is your ZSE41 Open | Close XS Sensor offline or unresponsive to Z-Wave commands? Try the steps listed below: Sometimes, objects like metal elements and thick walls can cause interference with the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If …
My ZSE41 Open | Close XS Sensor Shows Offline in Home Assistant
Is your ZSE41included to Home Assistant, but unable to update regularly and/or is unresponsive to commands? You may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength o…
My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
## A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is **Update Neighbor Nodes. **This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and …
My ZSE11 Q Sensor Shows Offline in Hubitat
## Trouble getting your ZSE11 sensor to respond to Z-Wave commands? Try repairing the Z-Wave network! It's possible the didn't form the most efficient route to communicate with the sensor, or it's out of range. You’ll want to start by checking that your Hubitat platform is up-to-date. **Then use these instructions f…
My ZEN52 Double Relay is Unresponsive to My Z-Wave System
## Does the ZEN52 Double Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: ### Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're see…
My ZEN73 On/Off Toggle Switch Shows Offline in SmartThings
## If your ZEN73 works manually, but shows offline or disconnects from SmartThings, you may need to repair the mesh network! In the SmartThings app, you'll find a feature called **Repair Z-Wave Network**. A network repair will help refresh your mesh network's connections and help the hub find the most efficient commu…
