You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button

Showing articles from Network Repair tag

My ZEN52 Double Relay Shows Offline in Home Assistant

Is the ZEN52 included to Home Assistant, but unresponsive to commands? You may need to heal the network. Interferences like furniture, thick walls, or metal elements can shorten range. The range for the device is determined by the specific structure of your home and the strength of your mesh network. If you're seeing…

My ZEN52 Double Relay Shows Offline in Hubitat

# Does the ZEN52 Double Relay show as “offline" in Hubitat? This suggests a range or configuration issue. A Z-Wave Network Repair could help. ## Ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections: 1. …

My ZEN77 S2 Dimmer is Offline in Home Assistant

## Able to pair your ZEN77 to Home Assistant, but it's otherwise unresponsive? It could be a connectivity or range issue. The range of your ZEN77 Dimmer is up to 500 feet line of sight, but it can still experience connectivity issues with interferences like large furniture, thick walls, and metal elements shortening …

My ZEN52 Double Relay Shows Offline in SmartThings

## If inclusion was initially successful, but your ZEN52 Double Relay shows offline in SmartThings, it may indicate a range or connectivity issue. Network Repair can be used to refresh your mesh network's connections using the SmartThings app. This helps the SmartThings hub find a more efficient route to the relay. …

My ZSE42 Water Leak XS Sensor Shows Offline in Hubitat

# Does your ZSE42 Water Leak XS sensor to show up as “offline” in Hubitat? A range or configuration issue could be to blame. Try a Z-Wave Network Repair! Verify that your Hubitat hub is up to date on its platform version. Follow the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections…

My ZAC36 Valve Actuator Shows Offline in My Z-Wave System

## Your ZAC36 Actuator could be experiencing a range or connectivity issue if it shows offline, or does not respond to Z-Wave commands. The Titan Valve Actuator has a range of up to 400 feet line of sight (up to 130 feet indoors) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the spec…

My ZEN77 S2 Dimmer Shows Offline in SmartThings

## ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called **Repair Z-Wave Network **right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After al…

My ZEN76 S2 Switch is Offline in Home Assistant

## Having trouble sending Z-Wave commands to your ZEN76 Switch? Here's what you can do. Your switch has a range of up to 500 feet (line of sight). However, interferences like large furniture, thick walls, and metal elements can still shorten its range. Ultimately range is determined by the specific structure of your …

My ZEN72 Dimmer Switch is Offline in Home Assistant

## ZEN72 not responding to Z-Wave commands? We can help! While the ZEN72 Dimmer is a 700 series Z-Wave device and has a range of 500 feet line of sight, blockages like large furniture, thick walls, and metal elements can still shorten range. Ultimately range is determined by the specific structure of your home and th…

My ZSE42 Water Leak XS Sensor Shows Offline in Home Assistant

Is your ZSE42 included to Home Assistant successfully, but is unable to update regularly and/or is unresponsive to commands? You may need to try healing the network. Large furniture, thick walls, or metal elements can cause interference and can shorten the communication range of the sensor. The range of the device is…

scroll to top icon